Supervisor, F&B-NonEx

Churchill Downs Incorporated

About The Position

The F&B Supervisor is responsible for the successful operation of restaurants and bar outlets. Accountable for directing the work of the restaurant and beverage staff assuring that guests have a favorable experience when visiting our outlets or on the casino floor., as subject to established company policies and local, state, and federal regulations.

Requirements

Works on the floor 90% of the time with a “hands-on” mentality for guest service.
Ability to maintain high levels of confidentiality and integrity.
Maintain interpersonal working relationships among all Team Members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position.
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer focused.
Strong leadership and communication skills
Self-motivated with attention to detail
Strong analytical skills
Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred.
High school diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience.
Must be able to formulate and communicate ideas and to make independent decisions.
Virginia Racing Commission License
Serv-Safe

Responsibilities

Responsible for the supervision and performance of the Food & Beverage Team Members.
Delegates duties and assigns responsibilities to Team Members.
Upholds the company and departmental service standards, while ensuring the coaching/accountability measures are enforced. Focusing on training and development.
Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries.
Ensures quality of food and beverages being served. Being observant to any variances and taken corrective actions to resolve in a timely manner.
Assist in recruitment process including job posting and recruiting metrics.
Completes and processes performance reviews; monthly, quarterly, and yearly.
Assist in development of Team Members, conducts interviews, and participates in the selection, hiring, coaching, retention, and termination process.
Review marketing/promotions and F&B activities with Team Members; communicate.
Supervises cleaning and side work standards as required, while ensuring equipment is properly operating and advising Food & Beverage Managers about service-related repairs.
Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities based on business level needs.
Assists in identifying and defining business needs to implement solutions that may result in beneficial changes to the department.
Responsible for attending to customer’s complaints and/or issues resolving matters as expediently as possible. Build strong guest relationships.