Supervisor, F&B-NonEx

Churchill Downs Incorporated•Terre Haute, IN

6d•Onsite

About The Position

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; a 122-room luxury hotel with pool; and 5 restaurants and 6 bars. Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track! At Terre Haute Casino Resort, we know success starts with you our valuable team members. That’s why we offer comprehensive benefits to complement your dedication to help make the Terre Haute a great place to work and play. The candidate will perform all duties of a Food and Beverage Attendant and act as a lead to other team members. In times of Operational need, this person will cover as a Food and Beverage Supervisor and be responsible for oversight and direction of restaurant venues and casino beverage as assigned. This is to include all food venues, event center, and non-gaming food and beverage service areas as well as Casino Floor Food and Beverage services and operations on a designated shift if necessary. Candidate must understand that this job requires the ability to verbally communicate, explain and sell all types of beverages to patrons, food and beverage and other staff involved in service to customers by exceeding and anticipating guests’ expectations.  Candidate must maintain accurate records for cashiering and inventory as designated by management.

Requirements

Works in the venues and on the floor 90% of the time with a “hands-on” mentality for guest service.
Ability to maintain high levels of confidentiality and integrity.
All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests’ expectations
Maintain interpersonal working relationships among all Team Members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
Strong leadership and communication skills
Self-motivated with attention to detail
Strong analytical skills
Available to work when needed, including weekends, holidays, and nights
At least two years’ experience in high volume food and beverage operations preferred
Wine and liquor knowledge required.
Valid health certifications, if required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to speak effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have strong knowledge of Microsoft Excel, Word, Micros and Stratton Warren or comparable inventory systems.
Candidate must obtain appropriate applicable licensing.

Nice To Haves

Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred

Responsibilities

Responsible for assisting in the front of house operations of beverage operations or food outlets as assigned.
Collaborate with the culinary team to ensure established recipes are adhered to.
Ensure that the service culture is ingrained in every guest interaction through proper training, coaching and accountability.
Assist F&B leadership in ensuring accuracy of all menus (food and drink) and update POS as required.
Responsible for maintaining budgeted labor and staffing levels of all outlets.
Will maintain the highest level of service standards at all times and provide the best-in-class dining experience in the area.
Institute a culture of positivity while demonstrating an Upbeat & Positive Attitude with all team member and guest interactions.
Assist the F&B Manager in all team member actions (recruitment, disciplinary actions, staffing level recommendations, etc.)
Oversees guest satisfaction through constant table visits, interacting with guest and staff engagement thought the dining room.
Responsible for the training of all team members and ensure consistency of service at the highest level at all times.
Assist the F&B Manager in overseeing ordering and inventory levels.
Addresses any and all food/beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
Must be knowledgeable of all health department standards
Other duties as assigned.
Candidate will lead and discipline staff as designated.
Candidate will train, supervise, and work with kitchen staff.

Benefits

401k Plan with company match
Employee Stock Purchase Plan (15% discount)
Health, Dental, & Vision Insurance
Flexible Spending Account
Health Savings Account
Company Paid Short-Term and Long-Term Disability Plans
Company Paid Basic-Term Life Insurance
Paid Time Off
Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
Ford Affiliate Program
Verizon
AT&T
TicketsAtWork
Skechers
Sherwin Williams
Meal Discounts
Fun Team Member Events
Company-Sponsored Volunteer Opportunities
Team Member Recognition Program
Advancement opportunities and the chance for further professional development are also available.