Supervisor, External Transcription Resources

ESQUIRE DEPOSITION SOLUTIONS LLC•East Point, GA

10d•$63,000 - $70,000•Remote

About The Position

As a Supervisor, External Transcription Resources, you’ll oversee the performance of the Digital Transcription Coordinator team and ensure efficient collaboration with external transcription providers. You’ll focus on optimizing workflows, enhancing communication, and maintaining high-quality transcription standards while supporting both internal teams and external partners.

Requirements

Strong communication, organizational, and interpersonal skills with a client-focused mindset
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to learn internal systems
Experience in the legal services industry preferred
High school diploma or equivalent required; some college or degree preferred
Ability to multitask, prioritize effectively, and adapt in a fast-paced environment
Detail-oriented, proactive, responsive, and a strong team player

Nice To Haves

Experience in the legal services industry preferred
some college or degree preferred

Responsibilities

Train, mentor, and support the development of Digital Transcription Coordinators (DTCs)
Monitor adherence to company policies, procedures, and transcription processes
Oversee daily allocation of transcription jobs to external service providers
Review completed transcription assignments and route to Quality Assurance Transcriptionists
Track and document Digital Reporter performance issues and provide feedback
Collaborate with Area Digital Reporter Managers and Supervisors as needed
Build and maintain strong relationships with external transcription vendors
Respond to inquiries from vendors and support coordinators with assignment-related needs
Participate in hiring, onboarding, and training of Digital Transcription Coordinators
Conduct performance reviews, including 30-60-90 day evaluations, and partner with HR on performance management
Step in to perform Digital Transcription Coordinator duties when needed