Supervisor, EVS

Hard Rock Hotel & Casino Ottawa • Cincinnati, OH

3d

About The Position

Under the supervision of the Manager - EVS, the incumbent in this position is responsible for smooth and efficient housekeeping operations and top-quality guest service.

Requirements

• This knowledge and these abilities are typically acquired through an Associate’s Degree or additional equivalent experience.
• One to three years of supervising housekeeping staff or related experience required.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Prepares work schedules and conducts employee evaluations.
• Assists in hiring and establishing training programs for public space personnel.
• Recommends adjustments to public space policies to more effectively service the guest.
• Resolves non-routine departmental problem situations and performs specials projects as assigned.
• Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
• Must possess proven leadership ability necessary to provide guidance to subordinate personnel.
• Must possess the general financial knowledge necessary to maintain adherence to detailed operating budgets and analyze vendor billing receipts.
• Must possess a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Benefits

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.
• We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.
• To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree