Supervisor, Environmental Svcs

Oregon Health & Science University•Portland, OR

14d•Onsite

About The Position

OHSU is Oregon’s only public academic health center. We are a system of hospitals and clinics across Oregon and southwest Washington. We are an institution of higher learning, with schools of medicine, nursing, pharmacy, dentistry, and public health, and with a network of campuses and partners throughout Oregon. We are a national research hub, with thousands of scientists developing lifesaving therapies and deeper understanding. We are a statewide economic engine and Portland’s largest employer. And as a public organization, we provide services for the most vulnerable Oregonians, and outreach to improve health in communities across the state. The purpose of this position is to supervise, schedule, and develop EVS staff to meet the needs of patients, visitors, and staff. This position is responsible for providing direct supervision over EVS Technicians, assigning work, developing staff schedules, addressing patient and visitor requests, ensuring the completion of work to the standard, and ensuring excellence in maintaining a clean, safe, orderly, and attractive patient care environment. In addition, this position is charged with upholding the mission of the department and organization through continuous improvement. There are three positions available, one for Days, Evenings, and Nights.

Requirements

High School Diploma
5 years of lead or supervisory experience; OR 2 years of lead or supervisory experience with an Associate’s degree; OR 1 year of lead or supervisory experience with a Bachelor’s degree.
Job Related Knowledge, Skills and Abilities (Competencies):
Customer service focus
Proficient skills in English language: reading, writing, verbal
Ability to manage, prioritize, and follow through all assigned tasks
Ability to self-manage
Computer skills: Word, Excel, Outlook, ability to learn and operate various software programs
Excellence attendance, punctuality and preparedness for work
Ability to train and develop staff
Ability to work with highly diverse population
Ability to give and receive feedback in a constructive manner.
Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole
Must be able to perform the essential functions of the position with or without accommodation

Nice To Haves

Associates or Bachelor’s degree
CHEST Certification
Job Related Knowledge, Skills and Abilities (Competencies):
Lead or supervisory experience in a hospital setting.
Experience in Environmental Services, Housekeeping, or Custodial Services.
Experience in a high volume customer service environment.
Epic experience
Previous experience in performance improvement tools such as lean, continuous quality improvement, etc.
Experience in academic healthcare or other matrix organizations

Responsibilities

Manages and supervises departmental staff by confirming, validating and teaching staff to uphold the department mission: provide an exceptional patient experience; ensure a clean environment that does not contribute to the spread of healthcare associated infection; and to facilitate timely patient flow.
Ensures staffing assignments are complete to avoid missed assignments and/or unnecessary use of premium pay.
Maintains a working knowledge of the hospital bed tracking system (Epic) and ensures response times are met.
Manages staffing and the operations to allow for breaks and lunches that are consistent with Oregon Law, OHSU policy, and applicable collective bargaining agreements.
Ensures accurate timekeeping for staff.
Demonstrates strong team player skills and the ability to work harmoniously with a diverse workforce.
Manages and maintain pager and closet keys controls for the department shift.
Maintains employee records per OHSU policy.
Assists in creating an employment environment that supports a knowledgeable, passionate, productive, safe, and engaged staff.
Develops one on one rapport and professional relationship with all direct reports.
Assists department management with hiring staff.
Responsible for delivery and documentation of performance management: evaluations, recognition, coaching and progressive discipline.
Provides training, coaching and instruction of department changes.
Assists with New Employee Orientation.
Swiftly identifies and resolves interpersonal conflict.
Ensures an exceptional experience for our patients and visitors.
Rounds on patients and facility to ensure service quality.
Interviews patients, as necessary, to ensure exceptional experience.
Serves consistently as a liaison between all shifts.
Provides service recovery as needed.
Manages up employees and colleagues.
Provides a safe environment for patient care.
Ensures staff compliance to standard work by reviewing and confirming on a consistent basis.
Rounds on EVS staff, nurse managers, and key internal customers on a daily basis.
Provides in servicing on equipment, chemicals and standards.
Inspects room cleanliness upon discharge per departmental expectations.
Follows up on patient safety incident reports per organizational expectations.
Ensures all staff are in compliance with departmental policies, training, and procedures.
Monitors and audits equipment for cleanliness and proper set up: chemicals labeled, solutions adequately dispensed; and tools cleaned and properly stored on cart.
Ensure staff have the necessary tools and supplies to successfully perform their duties.
Submits work orders for maintenance repairs, as needed.
Attends all departmental meetings.
Engages in process improvement by suggesting ways to improve departmental performance
Partners with other OHSU departments to improve patient care and throughput

Benefits

Medical, dental and vision coverage at low or no cost to employees
Covered 100% for full-time employees and 88% for dependents
Several retirement plans to choose from! – Oregon Public Service Retirement Plan and University Pension Plan, voluntary savings plans (403b, 401a and 457b)
Up to 200 hours (equal to 25 full days) a year of paid time off
96 hours of sick leave a year (prorated by FTE status)
Commuter subsidies
Tuition reimbursement
Access to group life insurance, disability insurance and other supplemental benefits
Employee discounts to local and major businesses
Childcare service discounts
Growth/Development Opportunities