Supervisor Environmental Services

St. Jude Children's Research Hospital • Memphis, TN

1d • $22 - $39 • Onsite

About The Position

This position is responsible for supervising environmental services staff. Maintain established work schedules to provide a clean, safe, and aesthetically pleasing environment. Ensure sound Infection Control Practices for internal moves, driving special room requested cleanings during assigned shift by applying sound management and human relations practices. Schedule: 3:00 pm-11:30 pm with rotating weekends

Requirements

• High School Diploma/ GED required.
• Preferably one year of post-high school education (Management, Business Administration, or related field) and/ or exposure to leadership training and responsibilities.
• 3+ years of experience in environmental services or a relevant area.
• Some experience implementing and monitoring environmental services cleaning policies, procedures, and programs
• Experience leading/monitoring teams/ resources/ timelines within the area.
• Strong understanding of environmental regulations, laws, and standards.
• Proven performance in earlier role.
• Plans workload for team and gives clear instructions and expectations on delivery.
• Frequently reviews work, gives positive and constructive feedback, and completes evaluations.
• Coaches and supports the development efforts of each team member.
• Leads team meetings on an as needed basis and effectively communicates with cross-functional teams for results.
• Understands and uses digital tools of communication as needed.
• Speaks up in meetings, raises concerns, and shares information with team.
• Able to draw insights from different sets of data and quickly understand why issues are happening.
• Solves problems quickly by identifying the root causes.
• Encourages others to see the opportunities ahead amidst changing circumstances, even when the details have not been finalized.
• Remains calm in challenging and uncertain times by focusing on the end goals and solving problems.
• Defuses any unforeseen developments and problems by leveraging data analysis and insights.
• Maintains focus on goals.
• Drives engagement and ownership for the group to deliver ambitious results and solutions.
• Demonstrates strong knowledge of standards, guidelines, and regulations to implement environmental safety programs and processes.
• Monitors and maintains the highest possible sanitary standards through a clean, attractive, and safe environment.
• Independently triages and handles technical issues, escalates as needed.
• Demonstrates physical fitness and can work in a stressful environment.
• Proactively engages with customers to seek feedback and suggestions to deliver high-quality service within their own area.
• Maintains exemplary service to support guests, always demonstrating calm under pressure and exhibiting a pleasing demeanor.
• Independently addresses complex customer needs and issues, escalates as needed.

Responsibilities

• Responsible for supervising Environmental Services Specialists in maintaining established work schedules, to provide a clean, safe, and aesthetically pleasing environment.
• Contribute to the execution of environmental services projects and operational implementation of programs.
• Manage space changes across campus to ensure cleaning standards are met for staff/office moves.
• Support development and implementation of standards, policies, and procedures for Environmental services.
• Research on new techniques to be used in one's own area; Stay updated with the latest trends in the environmental services industry.
• Lead and supervise teams; Train, mentor, and guide team members, and ensure they have all the resources required to complete their assigned tasks.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED