Supervisor, Enterprise Support Services, SE Quadrant (226 Days)
About The Position
Supervise campus technicians that support all Dallas ISD technology users (staff and student) at campuses. Coordinate, manage and train campus administrators and staff in integrating technology for daily student instruction. Ensure technology resources are available to all campuses to resolve district campus technology services. Facilitate district and campus events including campus staff training webinars, parents and special community events by providing campus onsite and remote audio-visual technology support. Plan, manage and monitor campus district wide technology projects. Support district enterprise applications and instructional applications. Supervise campus technicians and support other Information and Technology Services Departments to ensure campus technology services are completed within the Service Level Agreements. Dispatch Dallas ISD school technology support resources in accordance with standard operating procedures; expedite Dallas ISD School technology services as required. ITIL process management, including service request management, incident management, and problem management. Responsible for Remedyforce system management and reporting. Review the technology services performed at Dallas ISD schools by campus technicians and contracted vendor service companies. Interact with principals and campus administrators to perform campus technology site assessments related to equipment removal documentation, relocation and refurbishing Recommend total technology solutions to campus administrators. Communicate technical updates to Client Solutions staff and other Information and Technology Services Departments as required for campus technology services. Oversee all phases of district wide campus technology projects from conception to completion. Assist district testing coordinators with configuration online testing environment. Performance assessments and coaching of regional campus support staff based on performance metrics and customer service feedback. Monitor, verify and approve payroll documentation for campus technicians.
Requirements
- Bachelor's Degree related to Information Technology, or equivalent combination of education and technical experience
- A certification required; ITIL certification preferred
- Minimum five years in Information Technology Services Field
- Proficient in analyzing and resolving Microsoft Operating Systems and Microsoft Office Suite and district application software failures
- Proficient in analyzing and resolving technology hardware failures for Dallas ISD customers
- Proficient in performing PC and peripheral installations and documentation
- Proficient in troubleshooting PC and peripheral LAN and WAN connectivity failures to the appropriate Information and Technology Services Department
- Excellent communication and documentation technical skills
Nice To Haves
- prior supervisory experience preferred
Responsibilities
- Supervise campus technicians
- Coordinate, manage and train campus administrators and staff in integrating technology
- Ensure technology resources are available to all campuses
- Facilitate district and campus events by providing campus onsite and remote audio-visual technology support
- Plan, manage and monitor campus district wide technology projects
- Support district enterprise applications and instructional applications
- Dispatch Dallas ISD school technology support resources
- ITIL process management, including service request management, incident management, and problem management
- Responsible for Remedyforce system management and reporting
- Review the technology services performed at Dallas ISD schools
- Interact with principals and campus administrators to perform campus technology site assessments
- Recommend total technology solutions to campus administrators
- Communicate technical updates to Client Solutions staff and other Information and Technology Services Departments
- Oversee all phases of district wide campus technology projects
- Assist district testing coordinators with configuration online testing environment
- Performance assessments and coaching of regional campus support staff
- Monitor, verify and approve payroll documentation for campus technicians
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Executive, Legislative, and Other General Government Support
