Supervisor, Enterprise Payment Posting & Reconciliation - HB Enterprise Reporting - FT Days

University of California System•Anaheim, CA

36d

About The Position

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County. To learn more about UCI Health, visit www.ucihealth.org. Position Summary: Under the general direction of the Manager, HB Enterprise Cash Posting and Reconciliation, the Patient Billing & Collection Supervisor oversees daily operations of the cash posting team, ensuring accurate and timely processing of patient and insurance payments across multiple systems, including EPIC and PBAR. Optimizes revenue cycle performance, resolves payment discrepancies, and ensures and maintains compliance with healthcare financial regulations. As a coach and mentor, provides training, addresses performance issues, and ensures competency in accordance with established standards, procedures, policies, and legal requirements. Provides support and guidance to the unit and contributes to a work environment that fosters positive morale. Researches and investigates issues as needed, analyzes and resolves problems and discrepancies, provides creative solutions, and recommends alternatives and initiatives to optimize work and system performance. Works collaboratively and assists in personnel actions and staffing and human resource matters. Assists in the development of unit goals and objectives and on special projects as needed.

Requirements

Working knowledge of human resources management policies, with the ability to evaluate and document human resources matters and performance.
Strong working knowledge of 835 ERA file structure and remittance segments
Strong knowledge of hospital billing and collections, healthcare compliance standards and audit procedures
Strong decision-making and critical thinking skills
Solid knowledge of medical and insurance terminology, billing and / or collections internal procedures and external regulations.
Resourcefulness to identify and search for information that is not readily available
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must demonstrate customer service skills appropriate to the job
Minimum three (3) years' experience in healthcare revenue cycle or cash posting operation
Minimum one (1) year prior experience leading or overseeing a team
High degree of professionalism to recognize the need for discretion and maintain confidentiality
Experience with EPIC system
Excellent written and verbal English communication skills.
Excellent interpersonal skills to communicate effectively with external contacts to include Admissions, Information Systems Management, collection vendors, and insurance companies
Demonstrated skill to convey complex information in a clear and concise manner
Demonstrated effective time management and organizational skills
Demonstrated analytical skills to effectively comprehend multiple reports and provide comprehensive assessment of data
Demonstrated ability to work collaboratively and maintain a calm and professional demeanor under difficult circumstances
Demonstrated ability to lead, coach, and effectively motivate and improve performance
Bachelor's degree in Accounting, Business, Healthcare Administration or related area and/or equivalent experience/training
Advanced knowledge and proficiency with Microsoft Office Suite, including Excel and pivot tables, formulas, and data validation
Ability to maintain a work pace appropriate to the workload
Ability to establish and maintain effective working relationships across the Health System

Nice To Haves

Knowledge of University and medical center organizational structure, policies, procedures, and forms
Experience with revenue cycle analytics and reporting tools (e.g., EPIC RWB or PBAR Showcase)

Responsibilities

oversees daily operations of the cash posting team, ensuring accurate and timely processing of patient and insurance payments across multiple systems, including EPIC and PBAR
Optimizes revenue cycle performance, resolves payment discrepancies, and ensures and maintains compliance with healthcare financial regulations
As a coach and mentor, provides training, addresses performance issues, and ensures competency in accordance with established standards, procedures, policies, and legal requirements
Provides support and guidance to the unit and contributes to a work environment that fosters positive morale
Researches and investigates issues as needed, analyzes and resolves problems and discrepancies, provides creative solutions, and recommends alternatives and initiatives to optimize work and system performance
Works collaboratively and assists in personnel actions and staffing and human resource matters
Assists in the development of unit goals and objectives and on special projects as needed.

Benefits

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

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