Supervisor, Enterprise Administrator

State of Maryland • Baltimore City, MD

13d

About The Position

This position's primary responsibility involves oversight of servers, computers, printers, network equipment, enterprise software, and cloud services throughout the Department of Human Services (DHS) statewide at 116 locations on both Local Area Networks (LAN) and Wide Area Networks (WAN). This position includes supervision, strategic planning, system integration, cloud infrastructure management, and ongoing maintenance of software and hardware infrastructure, specifically including Windows operating systems for servers, desktops, and laptops, as well as cloud-based platforms and services. The role also entails managing network communication applications such as Domain Name Syst (DNS) Dynamic Host Configuration Protocol (DHCP), along with monitoring network performance using management and diagnostic tools to ensure optimal efficiency. The position is responsible for Active Directory management, performing system backups (both on-prem and in the cloud), archiving data, and maintaining the disaster recovery site and cloud-based recovery solutions. This position generates and reviews reports, development and maintenance of both technical and user documentation, including cloud architecture and service documentation.

Requirements

• Four years and six months of experience, three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

Nice To Haves

• One year of experience supervising or leading technical systems administrators or engineers.
• One year of experience administering Microsoft Azure or Microsoft 365 enterprise workloads and Microsoft Windows Server environments.
• One year of experience developing and enforcing SOPs, standards, or technical processes.

Responsibilities

• Performs Supervision of Core Duties: LAN activities in order to ensure access, availability of files, printers, applications, computing, and network resources.
• Installs configures, maintains, and supports servers, computers, network printers, network hardware and software, and enterprise software on the Local and Wide Area Networks (LAN/WAN) for the Department of Human Services statewide to support all 116 locations.
• Responds to and resolves work orders (ticket system).
• Analyzes facility readiness for site preparations as needed for installing computer hardware, software, and/or network cable connection according to the project’s installation requirements for DHS Enterprise Network users.
• Supervision of staff to ensure Customer Service.

Benefits

• health insurance, dental, and vision plans offered at a low cost.
• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees