Supervisor, Energy Efficiency, Demand Flexibility Programs (Hybrid Schedule)

Eversource Energy•Westwood, MA

12d•Hybrid

About The Position

As a Supervisor of Demand Flexibility Programs, you will spearhead delivery of innovative customer programs to reduce demand during peak times and help to maintain a stable electrical grid. In this role, you will supervise a team of Energy Efficiency Consultants that develop and implement Eversource demand response and managed charging initiatives, with a focus on the residential sector. Responsible for engagement with internal stakeholders including, regulatory and strategy team, implementation team, and evaluation team. Regularly interacts with customers, regulators and/or other stakeholders. As a member of the Active Demand Response team, you will meaningfully impact progress toward decarbonization and electrification goals for residential and commercial, electric and gas customers across Eversource’s tri-state service territory.

Requirements

Demonstrated ability to manage complexity through organization and attention to detail.
Excellent leadership, mentoring, and management skills.
Quickly comprehends the task at hand, provides clear direction and collaborates to execute the plan.
Ability to grasp technical concepts, such as basic operation of the electrical grid, battery storage systems, digital/IT integrations (APIs), and data architecture/analysis.
Solid understanding of basic financial principles and proficiency with PC desktop applications (e.g. Microsoft Excel, Word, PowerPoint).
Incorporates a customer perspective into program design, delivery and communications.
Excellent problem-solving ability; thinks creatively about how to connect the dots and achieve objectives in cases where there is no playbook.
Proficient in verbal and written communication, with ability to tailor messages for varied audiences.
Requires a bachelor’s degree in Engineering, Business, Computer Science, Data Science, related technical discipline or equivalent work experience.
Five (5) years of product, program, or project management experience in engineering, clean tech, tech, data analytics, or energy efficiency.

Nice To Haves

Prior experience with cloud-based software platforms, connected devices (thermostats, electric vehicles, batteries), energy markets, distributed energy resource management systems (DERMS) and virtual power plants (VPPs) a plus.
Public speaking experience desired.
MBA or master’s degree preferred.
One (1) plus years of experience managing a team of direct reports preferred.

Responsibilities

Oversee team responsible for day-to-day operations of demand response and managed EV charging programs; responsibilities include vendor and customer contract management, budgeting, reporting, forecasting, enrollment & incentive processing, marketing, customer engagement, dispatch for demand response events, data management & analysis.
Work closely with vendors for timely and satisfactory resolution of technical and customer issues; conduct root cause analyses and ensure corrective action is taken where necessary.
Develop documents and plans necessary to meet compliance with regulatory filings and oversight of ratepayer-funded Energy Efficiency and Grid Modernization programs.
Coordinate work across team and provide clear direction; thoughtfully involve team members in initiatives based on their area of expertise.
Determine appropriate level of delegation based on individual team member’s experience level and working style; know when to intervene to ensure team members feel supported
Provide coaching to support professional development of junior members; lead by example.
Work closely with Manager to understand near-term and long-term goals for demand management programs; drive the integration of strategic activities between the team, vendors/partners, other utilities/program administrators, and stakeholders to advance objectives with limited guidance.
Collaborate with vendors and internal business partners to advance software and analytics capabilities, including customer-facing and technical/operational aspects.
Effectively communicate team, departmental, and company priorities in interactions with internal and external stakeholders.
Create and deliver presentations in regulatory hearings, technical sessions, and other forums.