Supervisor, Dual Rate, Casino Cashiering
About The Position
Responsible for supervising the operation of Casino Cashier personnel during an assigned shift. Verifies funds of assigned cashiers and performs all related duties during that shift; maintains responsibility for all transactions within assigned cashier offices; issue and retrieve keys, directly monitors, coaches and counsels cashiers as necessary. Handles all customer disputes and questions and acts as source of information to all customer inquiries; ensures customer satisfactions and adheres to all gaming regulations and other governmental agencies as applicable. The term "management" includes duties such as interviewing; training; directing the work of employees; maintaining production; appraising employees' productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees' grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters.
Requirements
- Excellent communication skills; written and verbal
- Excellent organizational skills
- Excellent leadership and interpersonal skills
- Ability to work closely with co-workers within the cashier department as well as all other departments
- General business and accounting knowledge
- High School graduate or equivalent
- Good math skills
- Minimum of two years supervision
Responsibilities
- Supervising the operation of Casino Cashier personnel during an assigned shift
- Verifies funds of assigned cashiers
- Performs all related duties during that shift
- Maintains responsibility for all transactions within assigned cashier offices
- Issue and retrieve keys
- Directly monitors, coaches and counsels cashiers as necessary
- Handles all customer disputes and questions
- Acts as source of information to all customer inquiries
- Ensures customer satisfactions and adheres to all gaming regulations and other governmental agencies as applicable
- Interviewing
- Training
- Directing the work of employees
- Maintaining production
- Appraising employees' productivity and efficiency for purposes of recommending promotions or other changes (evaluations)
- Handling employees' grievances and complaints
- Disciplining employees
- Planning work
- Providing for safety and security
- Monitoring or implementing legal compliance matters
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
