Casino Services Dual-Rate Supervisor (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

4d•Onsite

About The Position

JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you! BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as: FREE Downtown Team Member Parking Discounted Monthly Bus Passes Free Team Member Assistance Program Team Member Discounted Hotel Room Rates Discount Program within Caesars Partner Network Fun and Free Team Member Events Tuition & Student Loan Debt Repayment Assistance First Time Homebuyer Program Child Care Assistance Program 401k Matching JOB SUMMARY: The Dual Rate Casino Services Supervisor assists in the supervision of the slot floor when scheduled. Responsible for monitoring and supervising the daily Casino floor operations on a specific shift for beverage and slots, ensuring that courteous and prompt service is provided by all employees. E ESSENTIALJOB FUNCTIONS: Promotes internal and external guest development during an assigned shift, insures excellent service delivery in their area of responsibility, and maintains communication within the slot department and with other departments. Promotes teamwork,encourages employee ideas and feedback and works as an attendant when notscheduled to supervise. Timely andeffective resolution of guest complaints. Consistently observe and provide feedback on service standards. Effectively manage their floor and insure excellent guest service. QUALIFICATIONS: High school diploma or GED required. Excellent customer service skills and communication skills, bothverbal and written. Strong leadership abilities. Familiar with Word and Excel, Rumba and SDS preferred. A role model who consistently leads by example. Six to twelve months of slot operations experience, or equivalent supervisory experience. PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino. Must be able to lift up to40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must have a sense of urgency and keep up with fast paced business practices. Must be able to work in stressful situations. Must possess basic math skills. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. GAMING PERMIT: Non-key The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary. Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

Requirements

High school diploma or GED required.
Excellent customer service skills and communication skills, bothverbal and written.
Strong leadership abilities.
A role model who consistently leads by example.
Must be able to maneuver to all areas of the casino.
Must be able to lift up to40 pounds.
Must be able to bend, reach, kneel, twist and grip items.
Must be able to walk and be on feet for long periods of time.
Must have a sense of urgency and keep up with fast paced business practices.
Must be able to work in stressful situations.
Must possess basic math skills.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues.

Nice To Haves

Familiar with Word and Excel, Rumba and SDS preferred.
Six to twelve months of slot operations experience, or equivalent supervisory experience.

Responsibilities

Assists in the supervision of the slot floor when scheduled.
Responsible for monitoring and supervising the daily Casino floor operations on a specific shift for beverage and slots, ensuring that courteous and prompt service is provided by all employees.
Promotes internal and external guest development during an assigned shift
Insures excellent service delivery in their area of responsibility
Maintains communication within the slot department and with other departments.
Promotes teamwork
Encourages employee ideas and feedback
Works as an attendant when notscheduled to supervise.
Timely andeffective resolution of guest complaints.
Consistently observe and provide feedback on service standards.
Effectively manage their floor and insure excellent guest service.