Supervisor, Documentation and Learning Enablement

Badger Meter•Milwaukee, WI

About The Position

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. What You Will Contribute: Job Summary The Documentation & Learning Enablement Supervisor oversees the creation, governance, and delivery of high‑quality technical documentation, training content, and enablement programs. This role acts as a player‑coach, providing day‑to‑day supervision of junior team members while also directly contributing to documentation, process improvement, and training development. The supervisor partners with Sales Leadership, Sales Operations, and cross‑functional stakeholders to ensure that technical content, process documentation, and training materials are accurate, consistent, and effective. This role drives documentation standards, supports process enablement, and ensures adoption of tools and workflows across the organization.

Requirements

Bachelor’s degree in English, Communications, Business, Information Systems, Training, or related field (preferred).
3–7+ years of experience in technical documentation, training, enablement, Sales Operations, or related discipline.
Experience supervising writers, content creators, or training staff strongly preferred.
Strong technical writing, editing, and documentation management skills.
Hands‑on experience with CRM or enterprise systems (Salesforce experience preferred but not required).
Proficiency in translating complex information into clear documentation or training content.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Experience with digital documentation tools and methodologies (e.g., structured content, online knowledge bases).
Ability to collaborate effectively with cross‑functional stakeholders at all levels.

Nice To Haves

Background in B2B manufacturing, SaaS, or technology environments a plus.
Salesforce Administrator certification or equivalent system familiarity.
Experience with instructional design tools (Articulate, Captivate, Lessonly, etc.).
Experience applying Lean, Six Sigma, or continuous improvement frameworks.
Multilingual communication skills.

Responsibilities

Technical Documentation Leadership
Supervise, mentor, and coach junior team members.
Oversee creation of user guides, online help, release notes, job aids, and technical documentation.
Implement and maintain documentation standards, templates, and best practices.
Manage the documentation lifecycle: planning, writing, reviewing, publishing, and updating.
Ensure documentation accuracy, usability, version control, and alignment with stakeholder needs.
Learning, Training & Enablement
Develop and deliver training programs related to systems, processes, Salesforce (if applicable), and product workflows.
Review, approve, and guide training content developed by internal designers or junior team members.
Maintain a centralized repository of training assets and ensure content integrity and currency.
Lead onboarding and refresher training for new hires or system/process changes.
Simplify complex technical and process concepts into accessible, learner‑friendly materials.
Cross‑Functional Process Documentation & Improvement
Facilitate process‑mapping workshops across Sales, Marketing, Operations, Finance, and Customer Service.
Identify process gaps, bottlenecks, and inconsistencies across departments.
Translate process improvements into clear documentation, SOPs, and training resources.
Support change management efforts tied to system or process enhancements.
Partner with technical teams when process changes impact system configuration or behavior.
Program Governance & Reporting
Maintain documentation and training calendars aligned with product releases and process updates.
Communicate status, progress, risks, and blockers to senior management.
Monitor training effectiveness and documentation usage; recommend improvements.
Ensure compliance with organizational standards, best practices, and audit requirements.

Benefits

Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options