Supervisor, Dispatch Security Alarm Monitor - 1st Shift

7-Eleven•Enon, OH

2d•$55,000 - $65,000

About The Position

Manages personnel in the Security Alarm Center which includes both Alarm Monitoring and Asset Protection Hotline for both 7-Eleven and Legacy Speedway; establishes work procedures and standards to improve efficiency of assigned operations, ensures proper store safety, and ensures compliance with Company policies and procedures.

Requirements

Bachelors/4 Yr Degree
5+ years of relevant work experience
5+ years of management experience
Demonstrated expertise with Word, Excel, and other MS Office suite applications
Excellent communication skills and the ability to research and resolve issues
Good understanding of intra-department functions and operations
Ability to maintain confidentiality with findings, employee data and Company information
Ability to perform repeated bending, standing and reaching
Ability to occasionally lift up to 40 pounds

Responsibilities

Supervises, hires, trains, evaluates and motivates the Alarm Monitoring and the Asset Protection Hotline team for 7-Eleven and Legacy Speedway
Directs the daily work of the department
Trains employees on department policies and procedures.
Evaluates employees based on various performance metrics and determines if additional training is necessary.
Conducts training as needed
Creates materials necessary to update procedures and training
Generates reports related to testing, alarm activities
Oversees fire monitoring where required for Speedway locations
Maintains vendor relationships
Works with AHJs to remedy violations and requirements
Manages relationships with third party burglary/intrusion monitoring vendors
Manages and oversees projects of department operations related initiatives
Works together with store, field and department personnel to ensure proper policies and procedures are followed.
Communicates all procedural changes to employees
Responds quickly to report any problems to and from the Divisions, police, fire and environmental departments when necessary
Monitors hardware and software performance, problems and maintenance.
Makes recommendations for changes to hardware and software as necessary
Ensures staff coverage 24 hours per day, seven days per week
Develops department budget, establishes direction and sets priorities for spending based upon Company guidelines and strategy.
Manages spending accordingly
Assists Asset Protection and HR in confidential personnel investigations
Manages emergency responses, including, but not limited to, medical, fire, severe weather, and security, that are made to the internal emergency response number
Conducts performance appraisals and recommends salary consideration for personnel
Provides expertise at field meetings by attending and presenting information as needed
Orders equipment and manages vendor relationships (Bosch, CBE, etc.)
Completes other duties, including special projects, as assigned by Management