Supervisor Desktop Services Support

Columbus Regional Hospital•Columbus, IN

3d•Onsite

About The Position

The Supervisor - Desktop Services Support plays a crucial role in the Information Technology (IT) operations of Columbus Regional Health (CRH) and Columbus Regional Health Physicians (CRHP). This position is committed to ensuring exemplary customer experience in technology support. The Supervisor - Desktop Services Support oversees support for computers, laptops, related peripherals, printers, software systems and office applications. This role supervises technical support staff, resolving computer hardware, peripherals, and software issues for end-users. This supervisor role also verifies timely problem resolution and ensures proper troubleshooting procedures are followed. Additionally, the Supervisor - Desktop Services Support conducts and/or plans asset inventory for current and future years. The annualized salary range for this position is between $67,808 and $108,285. Individual compensation is determined for this position through years of directly relevant experience. The hourly compensation is only a portion of the total rewards package and a comprehensive benefits program is available for qualifying positions. This full-time position will require you to work 40 hours a week, 8:00am-5:00pm, Monday through Friday, with an on-call rotation.

Requirements

High School diploma required. Bachelor's degree in Computer Science, Business Administration, or a related field preferred.
Minimum of four (4) years of progressively responsible, related work experience, with a strong foundation of Operations, Information Technology service delivery and/or customer service roles required.
Information Technology Service Management Software experience required, preferably Service Desk Plus.
Valid Indiana driver's license required.

Nice To Haves

Healthcare, Health Insurance Portability and Accountability (HIPAA), and Health Information Technology for Economic and Clinical Health Act (HITECH) experience preferred.
Information Technology Infrastructure Library (ITIL), experience strongly preferred.
Certification in computer-related field preferred.

Responsibilities

Oversees support for computers, laptops, related peripherals, printers, software systems and office applications.
Supervises technical support staff, resolving computer hardware, peripherals, and software issues for end-users.
Verifies timely problem resolution and ensures proper troubleshooting procedures are followed.
Conducts and/or plans asset inventory for current and future years.