Supervisor - DC Operations

American Eagle • Dallas, TX

41d

About The Position

The Fulfillment Center Supervisor assists in the overall management of the operation and provides strategic direction and leadership for all warehouse activities associated with order fulfillment, packing, shipping, receiving, warehousing, and inventory management.

Requirements

• Bachelor's degree preferred
• At least 3 years of experience in a lead or supervisor role preferably in a fulfillment, distribution, or manufacturing environment
• Ability to adjust strategy on the fly while functioning in a fast-paced environment in order to obtain operational goals
• Must be technologically savvy; experience with an Order Management System, Warehouse Management system, or Labor Management System is preferred.
• Must be able to operate using google productivity apps (Gmail, calendar, Drive, Docs, Sheets, Slides, etc.) Ability to build a cohesive team that exemplifies Quiet Logistics' core values.
• Demonstrated leadership skills to influence, implement, and manage change within the department
• Strong written and verbal communications skills
• Ability to plan, organize, and manage multiple projects and set priorities
• Identify and understand issues, problems, and opportunities; possess solid judgment, problem-solving, and decision-making skills
• Ability to work between an office setting and warehouse environment
• Ability to lift and/or move objects up to and including 50 lbs.
• Ability to stand or walk continuously for up to 12 hours per day.
• Willing and able to frequently push, pull, squat, bend, reach and climb and descend stairs safely.
• Ability to work in warehouse climate with temperature range of 55-80 degrees

Nice To Haves

• Previous experience in Third Party Logistics (3PL) preferred

Responsibilities

• Directly supervise hourly warehouse associates in a fulfillment center
• Manage specific warehouse activities including, but not limited to, order planning, releasing orders to the fulfillment floor, following up on completion of assigned tasks, and ensuring the packing stations complete orders on a timely basis.
• Oversee incoming and outgoing shipping activities to ensure order accuracy, completeness, and condition of shipments
• Assist Operations Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy, and quality is met
• Partner with senior management to implement and maintain proper layout of warehouse and product placement.
• Ensure the physical condition of warehouse and equipment are properly maintained and documented
• Ensure customer service key performance indicators are met or exceeded by monitoring order fill rates, conducting unannounced inspections, ensuring inventory accuracy, etc.
• Personally coach, train, and mentor direct reports in order to ensure personal growth and career development
• Maintain a working knowledge of all operating systems pertaining to the work area and update standard operating procedures (SOPs) as needed
• Perform cycle counts, quarterly and/or annual physical inventories, and provide inventory reports as needed.
• Identify, document, and implement opportunities for continuous process improvement. Demonstrate flexibility to support other shifts and departments as required.
• Support safety incident investigations and corrective actions.
• Maintain the security of all merchandise and capital equipment in assigned departments Other duties as assigned.

Benefits

• associates may receive health care benefits (including medical, vision, and dental)
• wellness benefits
• 401(k) retirement benefits
• life and disability insurance
• employee stock purchase program
• paid time off
• paid sick leave
• parental leave and benefits
• AEO may also provide discretionary bonuses and other incentives at its discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Number of Employees: 5,001-10,000 employees