Supervisor, Customization

Bass Pro Shops

1d•Onsite

About The Position

The Customization Supervisor leads and develops a team of approximately 10 customization operators, overseeing daily embroidery and engraving operations to ensure safety, quality, productivity, and on-time delivery. This role is responsible for workforce planning, coaching, performance management, and continuous process improvement while fostering a positive, high-accountability work environment. This position will be require the candidate to be on site at the Prairie Du Chien, Wisconsin Distribution Center.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
Leading teams in a production type environment, specifically with responsibilities for coaching and continuous performance improvement.
Strong leadership skills with a proven ability to coach and guide team members through processes and encourage growth.
Ability to work both independently and in unison with other team members to accomplish tasks.
Ability to coordinate cross functionally with team members in other business units.
Ability to analyze and interpret change in industry standards.
Ability to think critically and solve complex problems.
Motivated, result oriented self-starter that demonstrates personal initiative and ownership.

Nice To Haves

Preferred Degree: Bachelor’s degree in graphic arts or related technical field
Experience in customization facilities, especially in regard to embroidery, engraving, and color print capacities.

Responsibilities

People Leadership Provides regular performance feedback, coaching, and corrective action as needed.
Supports hiring, onboarding, and training of new team members.
Provides continued upskilling and training to existing team members.
Builds a culture of accountability, engagement, and continuous improvement.
Monitors day-to-day operations in facility, including work volume and makes appropriate adjustments in real time to ensure orders are delivered by the marked in hands dates.
Learn or utilize multiple digital operations interfaces for customization, including but not limited to: Wilcom, CorelDraw, Ruby, Adobe Illustrator.
Partners cross functionally with multiple business units including (but not limited to): IT to ensure all machines have appropriate software updates and troubleshoot machines when down. Operations to provide feedback and information on customization options on items.
Provides ongoing recommendations to process improvement within the facility and in regard to customization processes.
Maintains a positive attitude and work environment.
Completes all necessary paperwork and accurately reports productivity metrics to leadership as requested.
Ensures good housekeeping within facility, including all regularly scheduled machine maintenance.
All other duties as assigned.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!