Supervisor, Customer Solutions Architecture
About The Position
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. The Customer Solutions Architect Supervisor (CSAS) is a dynamic role that involves leading a team of Customer Solutions Architects (CSA) while driving product and service growth within their own book of business. This position is ideal for a driven individual who can effectively balance leadership responsibilities with individual contributor tasks and is intrinsically motivated to lead and mentor a team of Specialty Sales Executives.
Requirements
- Minimum of 5 years of sales experience and 3 years within Solution Sales.
- Must have a depth of knowledge of both Hybrid Cloud Product and Services, including Microsoft Cloud and Workplace Technologies
- Deep understanding of our Softchoice's services portfolio for Cloud, Workplace and Digital Acceleration
- Proven track record of overachieving services and managed services quota
- Strong communication and presentation skills
Responsibilities
- Leadership: Oversee a team of 4-5 Specialty CSA’s, including providing them with coaching and mentorship
- Strong execution of the Sales Management Process: Setting sales objectives and managing both leading and lagging indicators and KPIs to meet those business objectives.
- Regional alignment: Handling their book of business and ensuring they are driving overall professional and managed services growth within all the Region(s) they and their team align to
- Cross-functional Collaboration: Facilitating strong collaboration with various stakeholders including, Territory Sales Leaders, Partners, GTM and all other teams to ensure successful partnerships are formed and maintained
- Sales planning: Collaborate with your leader and team in designing sales territories and account targets while leveraging various reports
- Forecast Management: Tightly managing a 30, 60, and 90-day forecast.
- Performance management and analysis: analyze reports and KPIs to identify business trends to coach and mentor their team effectively and identify potential performance concerns. Address performance concerns with the assistance of your direct leader.
- Business Strategy: Collaborate with your leader to create and implement a business strategy to expand customer footprint, revenue, and profit in the sales team territory.
- Customer Experience: Participating in customer engagements and acting as an escalation point to customers, both internal and external, to constantly improve customer experience
Benefits
- Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program
- Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave
- Additional Perks: Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
