Supervisor Customer Service

Blue Cross and Blue Shield of Kansas•Topeka, KS

1d•Hybrid

About The Position

Under the direction of leadership, the Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. “This position is eligible to work onsite or hybrid in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.” Why Join Us? • Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave. • Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities. • Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans. • Inclusive Work Environment: We pride ourselves on fostering a diverse and inclusive workplace where everyone is valued and respected. • Lead and Inspire: Guide and mentor your team to achieve their full potential and success. • Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire • Real World Experience: You will work hand in hand with our team in learning our business and applying your classroom learning. • Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity. Compensation $73, 920- $92,400 Exempt Grade 15 • Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Requirements

The ability to effectively lead a team by building strong relationships.
Clear and effective written and verbal communication skills
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
High school diploma or equivalent
At least three years Customer Experience required.
Experience with coaching and leading employees is required
Leadership experience required.

Responsibilities

Hold self and others accountable while managing and reporting on team performance.
Identify areas of improvement; set appropriate performance objectives for employees and hold them accountable for achieving these
Proactively identify any opportunities to improve the customer service experience.
Ensure appropriate corrective action where necessary to ensure the achievement of the team.
Reduce errors through root-cause analysis, driving change through coaching, Quality and Training programs, and/or appropriate channels.
Communicate effectively to build relationships, foster loyalty in employees, and coach staff for professional and personal development.
Exercise sound business judgment in a team environment and independently, while having the motivation and interpersonal skills necessary to effectively resolve problems and build relationships.
Perform assigned job-related duties as required, including any special projects.