Supervisor, Customer Service - Technical Support

Charter Spectrum•Morrisville, NC

37d

About The Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Have you been told you're a "people person?" Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum's Customer Service team. Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day. WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST Leading a team of representatives using encouragement and accountability to create a cohesive work unit Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience We're a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you'd enjoy this type of dynamic job, we want to hear from you!

Requirements

High school diploma with some college course work in business or related field; equivalent experience
5-7 years of customer service/call center experience
Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
Effective communication, supervision, organization, time management
Leadership, equitable, multitasking, adaptable, dependable, good vision
Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Nice To Haves

3+ years of supervisory or leadership experience

Responsibilities

Leading a team of representatives using encouragement and accountability to create a cohesive work unit
Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

Benefits

comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

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