Customer Service Representative – Technical Support

TEKsystems • Delavan, WI

3d • $21 - $21 • Hybrid

About The Position

We are seeking a Customer Service Representative to deliver world-class support to our customers across Canada and retail markets (Lowe’s, Menards, Home Depot). This role is ideal for someone who enjoys problem-solving, technical troubleshooting, and helping customers with self-installation inquiries.

Requirements

• 1+ years of customer service in any environment that includes product troubleshooting
• Strong communication and customer service skills.

Nice To Haves

• Experience with Salesforce and SAP preferred.
• Knowledge of pumps and plumbing is a plus.

Responsibilities

• Respond to customer calls and emails with professionalism and urgency.
• Troubleshoot product performance and application issues.
• Coordinate warranty returns and evaluate products for warranty eligibility.
• Process replacement orders or issue credits as needed.
• Maintain accurate records in SAP, Salesforce, and CAR systems.
• Communicate effectively with internal teams and escalate issues when necessary.
• Assist customers with product-related questions and documentation.
• Conduct internal and external product evaluation trainings (minimal travel).
• Help develop and maintain training materials.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees