Customer Service Technical Support
About The Position
•Provide first call resolution technical support to all customers via telephone and email regardless of product or complexity of the problem •Deliver professional and top-quality customer service to all customers •Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products •Participate in product testing and version updates and rollouts •Clearly and effectively communicate issues •Effectively and accurately document all customer interactions in CRM system •Demonstrate teamwork through sharing knowledge, brainstorming complex customer issues with colleagues, and proactively sharing common issue resolutions throughout the department and across locations #eastpriority25
Responsibilities
- Provide first call resolution technical support to all customers via telephone and email regardless of product or complexity of the problem
- Deliver professional and top-quality customer service to all customers
- Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products
- Participate in product testing and version updates and rollouts
- Clearly and effectively communicate issues
- Effectively and accurately document all customer interactions in CRM system
- Demonstrate teamwork through sharing knowledge, brainstorming complex customer issues with colleagues, and proactively sharing common issue resolutions throughout the department and across locations
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
