Supervisor, Customer Service Reporting & Compliance

Philip Morris International U.S. • Tampa, FL

1d • Hybrid

About The Position

The Supervisor, Customer Service Reporting and Compliance is responsible for overseeing a variety of administrative and compliance-related tasks to support the Customer Service department. This role is essential for streamlining processes in response to business growth and expanding product lines. The supervisor ensures the effective implementation and monitoring of internal controls (including Sarbanes Oxley compliance), coordinates compliance activities, and supports both internal and external audits. Additionally, this position plays a key role in risk assessment, process improvement, and maintaining up-to-date compliance documentation, while fostering a culture of accountability and continuous improvement within the team. The supervisor collaborates closely with internal stakeholders and external partners to ensure all compliance requirements are met and customer service standards are upheld.

Requirements

• Bachelor’s Degree in Business or related field
• Prior office experience required; experience in compliance, audit, or a regulatory environment is desirable
• Strong computer skills.
• Excellent written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to interpret and apply regulations, policies, and procedures
• Legally authorized to work in the U.S. without sponsorship now or in the future

Nice To Haves

• Experience in DYNFO and SAP a plus.

Responsibilities

• Perform Sanctions Screenings to validate customer ownership and management meets standards
• Coordinate and support the implementation of SOX internal controls over financial reporting, ensuring all required documentation is maintained and up to date.
• Assist in the planning and execution of SOX testing activities, including gathering evidence, preparing documentation, and supporting internal and external auditors during walkthroughs and audits.
• Monitor and track the status of SOX controls, following up on remediation plans and ensuring timely resolution of identified deficiencies or control gaps.
• Maintain up-to-date knowledge of SOX regulations and internal policies, communicate changes and provide guidance to relevant stakeholders.
• Participate in risk assessments and process reviews to identify areas for improvement and recommend enhancements to internal controls.
• Provide training and awareness to business process owners and staff regarding compliance requirements and best practices.
• Liaise with external auditors and internal control teams to facilitate the audit process and ensure all compliance requests are addressed promptly.
• Document and report on the effectiveness of internal controls, preparing summary reports and supporting management in compliance decision-making.
• Collect and report on customer satisfaction for ISO9000
• Conduct regular risk assessments to identify areas of potential non-compliance and emerging risks.
• Monitor ongoing compliance with internal controls and policies, using data analytics and management reporting to track trends and flag issues.

Benefits

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level