Supervisor Customer Energy Management - DR Program Support

Puget Sound Energy • Bothell, WA

39d

About The Position

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE's Customer Energy Mgmt & Renewables team is looking for qualified candidates to fill an open Supervisor Customer Energy Management - DR Program Support position! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description Leads a demand response support team responsible for providing programmatic analytics, reporting, training, presentations, contracting, and budgeting across residential and commercial customer segments. Empowers customers and PSE to meet our clean energy goals by leading the strategy, development, and operations of customer-facing programs such as energy efficiency and demand response services. Demonstrates leadership in integrating new and evolving ideas and processes across a variety of organizations. Works collaboratively with partners. Leads a team of professionals to develop and manage program scopes, budgets, and schedules while providing excellent customer service. Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Requirements

• Bachelor's degree in business, communications, project management or other appropriate field or equivalent experience.
• 5 years of experience delivering complex services with demonstrated business acumen and ability to organize/prioritize/evaluate the work of partners within budget, scope, and schedule constraints.
• Experience and relevant industry knowledge, technical experience or certifications related to designing and implementing complex demand side management or customer utility services, including strategy, regulatory and equity considerations.
• Experience in working effectively and collaborating with a wide range of internal and external customers demonstrated by successful relations with contractors, consultants, vendors and clients.
• Strong interpersonal and communication skills with comfort speaking in front of others demonstrated by experience with presentations, papers or other public forums.
• Ability to interpret/use/translate applicable statistical/business/operational data in order to make effective business decisions and/or produce metrics.

Nice To Haves

• Previous supervisory experience
• Experience in managing contracts and vendors.
• Desire to drive program innovation and take initiative.

Responsibilities

• Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and building effective teams:
• Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
• Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
• Challenges and inspires employees to achieve business results.
• Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
• Conducts and ensures the completion of performance reviews and development plans.
• Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results.
• Encourages a positive culture through empowerment, accountability, creativity, and trust.
• Leads appropriate program planning teams to develop a successful portfolio of customer energy management programs and services.
• Accountable for market analysis, product design, budget, program goals, deployment, and operations of services conducted by a team of energy professionals.
• Advances diversity, equity, and inclusion efforts, including the equitable design and delivery of programs.
• Monitors service metrics and works with the team to ensure adjustments are being made as necessary to achieve desired results.
• Provides regular reports on program achievements and updates, including those for regulatory filings.
• Supports complex customer intake requests. Handles escalated customer issues.
• Collaborates with both PSE internal departments and vendors to resolve the root cause of an issue and to deliver an excellent customer experience.
• Facilitates solutions to unique problems by leveraging employees' technical skills, and providing guidance with regards to PSE's business initiatives.
• Assignments involve a substantial degree of complexity, with many interrelated elements, requiring considerations not previously encountered.
• Works closely with peer leaders across the company to ensure alignment of program design and activities such as program eligibility, customer service, training, and communications.
• Negotiates contracts, manages relationships, and reviews the work of program delivery vendors.
• Performs other duties as assigned.

Benefits

• PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.
• There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).
• For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.
• Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.
• Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Utilities
• Number of Employees: 1,001-5,000 employees