Supervisor, Customer Billing and Accounting (Hybrid)

About the position

Our Customer Billing and Accounting Supervisor plans, coordinates, supervises and implements customer billing, accounting, credit and collection policies, procedures and activities for a regional Customer Service Center (CSC). This is a hybrid role. The first three months are fulltime in the office.

Responsibilities

• Implements all approved customer billing and accounting policies, procedures and standards in assigned region.
• Schedules and coordinates billing and accounting activities for assigned regional CSC, such as customer billing and review of daily exception reports.
• Supervises daily billing and accounting activities which include processing of input documents to adjust customer account balances and CSC orders.
• Supervises disposition of daily, weekly and monthly billing and accounting reports such as, Account Investigation Report and High and Low Limit Billing Report.
• Administers resolution of significant credit and collection problems and monitors collection activities of same.
• Coordinates and controls billing and accounting activities with affected departments.
• Coordinates and oversees customer billing and accounting activities among CSC sections, the region's district business offices and affected departments (field and staff).
• Resolves, as assigned, more complicated or sensitive matters resulting from customer billing and accounting problems.
• Verifies uniform applications of billing and accounting policies and procedures.
• Implements Customer Service System (CSS) user testing procedures (new rate schedules, CSS enhancements and error corrections); coordinates same with CBS and Management Information Systems.
• Implements the Personnel Utilization Resource System (PURS) for assigned personnel.
• Supervises and maintains security for customer billing records, in assigned region, as required by FPC regulations.
• Performs regional CSC on-call duties as assigned, by responding to and resolving customer complaints regarding disconnects for non-payment, gas emergencies and storms.
• Reviews CS daily reports for billing problems or unusual billing conditions.
• Supervises the preparation of billing and accounting reports requested by staff and Regional Administration.
• Controls and coordinates bank plan program with all Customer Service Centers and Bay Valley Bank.
• Provides supervision in the carrying out of policies and procedures specified in the union contract.

Requirements

• Bachelor’s Degree in business administration, related discipline or the equivalent experience.
• Five (5) plus years of customer billing and collections experience or related experience.
• Ability to acquire thorough knowledge of the Billing/Revenue Systems (CSS).
• Thorough knowledge of approved rate schedules for customer billing.
• Understanding of meters and their relationships to billing.
• Working knowledge of accounting principles.
• Working knowledge of Data Processing operations as they apply to CSS.
• Ability to work under stress and pressure.
• Knowledge of gas meter and test operations.
• Knowledge of electric metering principles and related policies and procedures.
• Knowledge of appliance service business practices.
• Working knowledge of union contract and labor relations procedures, as they relate to assigned employees.

Nice-to-haves

• Demonstrated leadership abilities.

Benefits

• Competitive total rewards program.
• Potential incentive eligibility.
• Salary is commensurate with experience.