Supervisor, Credit Services (Collections Call Center)

About the position

As a Credit Services Supervisor, your focus is the supervision of personnel supporting Credit Services and its various sub-functions. You'll coach representatives on the keys to delivering consistently accurate results. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Provide overall supervision and management to Credit Services support personnel.
• Ensure that departmental standards regarding courtesy and productivity are maintained.
• Provide regular coaching and development to staff to maximize productivity.
• Resolve internal and external customer escalated situations.
• Provide statistical reporting for leadership to communicate department productivity and effectiveness.
• Motivate staff to reach daily and monthly management objectives.
• Hire, evaluate, coach and counsel personnel in the performance of their duties.
• Utilize strong knowledge of customer account information.
• Perform other duties as requested by manager.

Requirements

• 6+ years experience with ICOMs/CSG billing systems
• Bachelor's degree or equivalent experience

Nice-to-haves

• Ability to read, write, speak and understand English.
• Ability to communicate verbally and in writing in a clear and straightforward manner.
• Ability to plan, prioritize and organize effectively.
• Ability to supervise and motivate others.
• Effective time management skills with the ability to problem solve.
• Ability to develop process documentation.
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.).
• Knowledge of cable television products and services.
• Knowledge of general accounting and billing procedures.

Benefits

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Total Rewards: See all the ways we invest in you-at work and in life.