Supervisor, Credit & Collections

Omnicell•Grapevine, TX

About The Position

AR Supervisor – Third Party Payor AR Position Summary The AR Supervisor – Payer & New Store Implementation is a key contributor within the SPS Collections team, responsible for supporting payer setup, revenue integrity, and successful onboarding of new stores. Under the direction of a Manager, this role establishes and maintains processes related to electronic remittance advice (ERA/835) and electronic funds transfer (EFT) with third-party payers, ensures timely and accurate completion of new store implementation activities, and supports accounts receivable resolution efforts. This position requires strong attention to detail, effective cross-functional communication, and a working knowledge of healthcare and pharmacy billing processes. Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. Our guiding principles inform everything we do: As Passionate Transformers, we find a better way to innovate relentlessly. Being Mission Driven, we consistently deliver on our promises. Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. Understanding that Relationships Matter creates synergies that yield the greatest benefits for all. Intellectually Curious, eager to think deeper to learn and improve. In Doing the Right Thing, we lead by example in ALL we do. We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

Requirements

High School Diploma or GED required
Minimum of five years of accounts receivable experience in a healthcare environment
Experience using financial systems, databases, spreadsheets, and word processing tools
Basic to intermediate proficiency in Microsoft Excel and data entry
Strong attention to detail and accuracy
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving skills
Ability to work independently with minimal supervision
Effective time management and organizational skills

Nice To Haves

Pharmacy industry experience
Billing and reconciliation experience
Experience with third-party AR systems and payer portals

Responsibilities

Establish and maintain ERA (835) and EFT processes with third-party payers
Coordinate and complete all new store implementation activities, including system access, payer portal setup, and feed file validation
Communicate store go-live dates and implementation updates to internal teams
Collaborate with carriers and reconciliation partners to resolve missing or incomplete remittance data
Perform claim-level accounts receivable and liability reviews using third-party AR systems
Research, analyze, and resolve payment discrepancies
Process authorized deductions and follow procedures for disputed or unauthorized deductions
Convert paper EOBs into electronic format for upload and processing
Prepare, maintain, and analyze spreadsheets and management reports
Participate in ongoing education to remain current on medical and pharmacy billing regulations
Maintain strict confidentiality and ensure full compliance with HIPAA requirements