Supervisor, Correspondence (In office)

Performant Corp • San Angelo, TX

22d • $55,000 - $65,000 • Onsite

About The Position

The Supervisor, Correspondence (In office) supervises daily operations and a team of correspondence processors to ensure operations and client correspondence requirements (incoming and outgoing) are met timely and with high quality to meet business needs. Oversees the daily department production activity and supervises department workflow. Assists in the development of best practices and is responsible for ensuring that flow-down of changes in client, internal and/or regulatory requirements are implemented accordingly. Responsible for staff supervision, monitoring workflow, and ensuring team is meeting business needs, as well as handles escalated process issues, develops and delivers training.

Requirements

• Excellent interpersonal skills.
• Solid supervisory and leadership skills.
• Demonstrated ability to build credibility and trust.
• Ability to effectively transfer knowledge/skills to others and develop staff.
• Demonstrated knowledge and capability in managing workflow, staff and work volumes effectively to support business needs.
• Demonstrated knowledge of healthcare audit, billing and recovery processes and practices (Medicare and Medicaid working knowledge strongly preferred).
• Ability to lead and direct the work of others.
• Strong verbal and written communication skills; including excellent phone and email etiquette.
• Good problem-solving and analytical skills.
• Ability to maintain professionalism and composure in difficult interactions or conflict.
• Excellent attendance; ability to work full-time during core business hours and as required to meet business needs.
• Able to maintain confidentiality of sensitive data.
• Solid desktop system skills; effective use of standard Microsoft office applications including Outlook, Word, Excel, and PowerPoint; and adept in quickly adapting to use of various business systems and applications.
• Proven attention to detail and excellent organization skill.
• Ability to successfully perform function with minimum supervision.
• Ability to adapt to changes easily and assist others to do so.
• High School Diploma or equivalent.
• Minimum of 5+ years of experience in role with progressive clerical support team leadership in a business environment; preferably in the financial services industry and/or healthcare industry (billing/recovery).
• Must have working and applied knowledge of healthcare billing and recovery practices.
• Prior experience successfully supervising or managing clerical, administrative or operations non-exempt staff.
• Ability to successfully perform function with minimum supervision.
• Ability to adapt to changes easily and assist others to do so.

Nice To Haves

• Some college preferred but not required.

Responsibilities

• Ensures smooth workflow for successful completion of processing incoming and outgoing correspondence, including verification that proper documents are identified and provided, and other internal and client support activities.
• Interfaces with other internal departments and subject matter experts as needed to resolve issues and support workflow changes.
• Provides answers and handles escalation from team members.
• Drives research, analysis and resolution of questions and issues that arise
• Utilize tools and/or communicate changes in requirements, systems, processes and procedures, as well as supports transition and adaptation by the team in a positive and effective manner.
• Lead by example through achieving excellent results, maintains compliance, and professional behavior.
• Supervise a team of correspondence processing staff and leads in accordance with policies, laws, and in the best interest of the company.
• Contributes to continuous improvement efforts and develops/delivers tools and training to increase knowledge, efficiency and consistency of department output.
• Assists management with establishing and communicating goals and expectations to team members.
• Review team members’ performance on a regular basis and provides direction, coaching, and training in order to maximize the efficiency and results workflow process of the team(s).
• Prepares and conducts annual staff performance reviews and provides input to recommendations for transfer, promotion, termination, etc. of the team members.
• Resolves problems within the team and promotes collaboration and teamwork in order to ensure efficient, effective, team performance.
• Conducts regular meetings with the team in order to communicate and implement department directives, policies, and goals.
• Analyzes individual staff performance, attendance, compliance, work behaviors and adherence to policies; identifies individual and group issues and trends; communicates results and recommendations to the next level of management; and partners with management and HR to address accordingly.
• Reviews and approves scheduled time off requests, time-cards, and other direct supervisory responsibilities as assigned through the HR/Payroll systems.
• Monitors attendances and effectively raises and addresses concerns in collaboration with the next level management and HR.
• Follows and complies with company policies, processes and procedures.
• Demonstrates Performant core values in performance of job duties and all interactions.
• Successfully completes, retains, applies and adheres to content in required training as assigned including, but not limited to, information security, anti-harassment and other compliance and policy/ procedure training applicable for position.
• Perform other incidental and related duties as required and assigned.

Benefits

• Machinify offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, HSA/FSA options, life insurance coverage, 401(k) savings plans, family/parental leave, paid holidays, as well as paid time off annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees