Correspondence Coordinator

University Bank • Hancock, MI

2d • Onsite

About The Position

General Job Summary
The Letter/Mail Vendor (Correspondence) Coordinator is responsible for the quality control and production monitoring of letter/statement files with the mail vendor. Collaborate with the AVP, Remittance & Mail Room and the Systems Integration Analyst to manage all correspondence produced both internally and externally. Collaborate with all Midwest departments to create and maintain letter file templates.
Summary of Essential Job Functions
Responsible for the QC and approval/rejection of letter/statement files on a daily basis
Collaborate with Client Relations to manage statement messages and logos
Perform research on mapping issues between MLS and the vendor
Create letter templates per department requests
Create letters in the servicing system
Submit and monitor changes/corrections of documents to the mailing vendor
Perform mail merges of data files and letter templates to create letters for mailing
Other Job Functions
All other duties as assigned by management

Requirements

• High school diploma ( or equivalent) required
• Previous experience in business/office environment highly preferred
• Previous experience in mortgage servicing highly preferred
• Experience using MS Word, MS Excel, and Adobe at an Intermediate level required
• Maintain & foster positive relationships with customers, vendors and business partners
• Complete all assigned training in a timely manner
• Provide professional communication in both oral & written expression
• Excellent organizational, time management & analytical skills
• Ability to troubleshoot effectively
• Able to communicate effectively
• High degree of accuracy
• High degree of dependability
• Intermediate ability working with MS Word, MS Excel and Adobe

Nice To Haves

• Previous experience in business/office environment highly preferred
• Previous experience in mortgage servicing highly preferred

Responsibilities

• Responsible for the QC and approval/rejection of letter/statement files on a daily basis
• Collaborate with Client Relations to manage statement messages and logos
• Perform research on mapping issues between MLS and the vendor
• Create letter templates per department requests
• Create letters in the servicing system
• Submit and monitor changes/corrections of documents to the mailing vendor
• Perform mail merges of data files and letter templates to create letters for mailing
• All other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED