Supervisor, Corporate Compliance

MTM Transit•Indianapolis, IN

12d

About The Position

The Supervisor, Corporate Compliance provides day-to-day oversight of the various teams which make up the Corporate Compliance department. Supervisors are responsible for appropriate compilation and validation of client required reports, ensuring client reporting timelines are met and trending of compliance and quality issues are escalated. Participation in corporate quality improvement efforts and initiatives is required. For this role you must reside in the Central or Easter Time Zones. The hours for this position are Monday - Friday 8am - 5pm cst.

Requirements

High School Diploma or G.E.D
Bachelor’s Degree or equivalent relevant experience
Previous supervisory or management experience
Previous experience in quality management, appeals, complaints or grievance management
The ability to retain knowledge of various governmental and company requirements for MTM operations, transportation providers and their supporting staff
Maintain confidentiality and professionalism during all Client, Provider, and Company interactions
Ability to identify and respond to customer needs and circumstances
Ability to make educated decisions
Ability to acquire and maintain in-depth knowledge of department process and procedures
Exemplary communications skills
Knowledge of Microsoft systems such as Outlook, Excel, Word
Knowledge of Corporate Compliance processes, and federal and state regulations is preferred
Data analysis and interpretation skills
Excellent interpersonal skills
Knowledge of managed care and Quality Assurance systems and processes preferred
Problem solving skills
Ability to schedule, organize and prioritize multiple tasks
Moderate to advanced computer skills
Ability to maintain high level of confidentiality
Regular attendance is required

Nice To Haves

Previous experience working with Medicaid and or State programs preferred

Responsibilities

Assist with day-to-day oversight, monitoring and analysis of all activities related to organizational Corporate Compliance activities in adherence to identified national standards i.e., URAC, HITRUST and MTM Policies and Procedures
Appropriately coordinate all second level reviews for assigned teams to ensure appropriate application of established Corporate Compliance procedures
Ensure the appropriate timeline for response, resolution and reporting of identified service level reports within specific client contracts, state and federal regulations
Update and report activities to the Manager, Corporate Compliance in a consistent and timely manner
In concert with other MTM departments, organize systematic data collection for analysis and interpretation of transportation and ancillary services and outcomes, including identification of transportation provider and operational patterns of non-compliance
Maintain staff schedules
Provide guidance to staff relating to protocol and procedure interpretation
Provide continuous coaching to direct reports
Host meetings with direct reports as required by the Corporate Communication Plan and maintain documentation for audit
Identify additional training opportunities to assist staff in reaching maximum potential
Conduct monthly meetings and performance appraisals annually on each team member
Monitor and approve time and attendance for team
Responsible for conducting and documenting all aspects of employee performance and discipline
Other duties as assigned