Supervisor Collections

Lakeshore Recycling Systems•Rosemont, IL

About The Position

The Collections Supervisor is responsible for leading a large team of collections professionals to ensure efficient collection of outstanding receivables, reduce bad debt, and improve cash flow. This role involves strategy development, team management, and driving process improvements to enhance overall operational performance. The ideal candidate is a proactive leader with a problem-solving mindset, capable of fostering team growth and aligning departmental objectives with organizational goals.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree in finance, accounting, or related field preferred.
Minimum of 5 years supervising large collections teams and at least 7 years of collections experience.
Proven record of reducing bad debt and improving cash collections.
Knowledge of Mechanics Lien Laws across multiple states.
High proficiency in Microsoft Office Suite, specifically Excel and PowerPoint.
Strong communication, analytical, problem resolution, and customer experience skills required.
Excellent time-management skills and ability to thrive in a fast-paced environment and meet tight deadlines.
Ability to work under pressure and present strategies and progress to leadership.
Familiarity with Enterprise Resource Planning (ERP) systems, order to cash tools, and reporting tools (e.g. Power BI).
Demonstrated ability to work cross-functionally.
Willingness to learn and educate team on new developments.

Nice To Haves

Waste management and/or construction collections experience preferred
Licenses/Certificates/Designations – National Association Credit Management (NACM) or similar is preferred.
Fluent in Spanish is a plus.
Some regional travel may be required.

Responsibilities

Supervise, guide, and motivate the Collections team to achieve performance goals and ensure timely payment collections.
Manage high-volume collections operations, providing mentorship, performance feedback, and tailored development plans in collaboration with the Collections Team Lead.
Design and oversee training programs to enhance team skills and support professional growth.
Develop and execute strategies to improve collections processes, reduce aging receivables, and ensure compliance with policies, regulations, and lien enforcement.
Collaborate with Billing, Sales, Legal, and other teams to resolve disputes and facilitate timely payment resolutions.
Monitor team workflows, address portfolio coverage issues, and escalate disputes or challenges as needed.
Act as the escalation point for complex accounts, including stop-service accounts and payment plans, identifying root causes and implementing corrective actions.
Conduct credit analysis, manage credit limit adjustments, and provide data-driven insights to leadership on trends, risks, and opportunities.
Track and report on key metrics such as DSO and collection effectiveness, preparing detailed performance reports with strategic recommendations.
Identify and implement process improvements, including automation, to streamline operations and enhance customer satisfaction.
Partner with management to align collections strategies and minimize bad debt.
Lead initiatives to drive operational efficiency and ensure exceptional service quality.
Stay informed of industry trends and legal requirements for collections.
Perform other duties as required or assigned.