Lead Supervisor, Coffee Shop

Tapestry

13d•$18 - $20

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.Job Title: Supervisor – Coffee Shop This position includes hourly rate + tips. Primary Purpose: The Lead Supervisor supports the store leadership team in delivering an exceptional guest experience, driving sales, and maintaining operational excellence in all roles. This role is a key part of the store's leadership structure, helping to coach and develop team members in alignment with district priorities and Coach values.

Requirements

1 -2 years of experience in retail or food service management or retail
At least 6 months to 1 year of in a position that required constant interacting with and fulfilling the requests of customers
At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
Available to work flexible hours that may include early mornings, evenings, weekends and holidays
Ability to direct the work of others
Ability to learn quickly
Proven ability to develop talent
Effective client service skills
Proven organizational skills
Proven ability to work with food & beverage operating systems
Strong interpersonal skills
Work as part of a team and build relationships

Responsibilities

Guest's Experience: Lead by example in delivering outstanding service and building lasting guest relationships.
Sales Leadership: Support daily sales goals, motivate team performance, and drive key selling behaviors.
Team Coaching: Provide real-time feedback, training, and support to associates to elevate their beverage craft, selling, and service skills.
Operations: Assist with opening/ closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
Problem Solving: Address customer concerns and practical issues with professionalism and urgency.
Brand Ambassador: Uphold Coach's brand values and ensure a consistent luxury experience, and act as an ambassador in their local market/ mall.