Coffee Shop Attendant

Great Wolf Lodge•Pocono Township, PA

1d•$14

About The Position

At Great Wolf, the Food and Beverage Attendant is responsible for positive guest interactions while taking orders, serving, and handling transactions in a friendly and efficient manner at various quick service restaurants and food outlets throughout the lodge! Hiring immediately with full-time, part-time, and flexible scheduling – must be at least sixteen (16) years. Join our Pack: • Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels • Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives • Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training • Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund • Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Requirements

Some High School education or equivalent
Flexibility regarding scheduling based on business demands
Experience utilizing basic math skills with ability to add, subtract multiply and divide
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background and drug screen.

Nice To Haves

Previous experience demonstrating strong customer service
Prior experience utilizing restaurant equipment and sanitation standards
Ability to multi-task and prioritize a variety of tasks with minimal direction
Previous experience with cash transactions and Point of Sale systems
Proven teamwork skills

Responsibilities

Communicates with guests to take food and beverage orders
Prepares customer food and beverage orders
Provides outstanding customer service and engage in suggestive selling
Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service
Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
Assists in other food outlets as needed