Barista/ Coffee Shop Attendant

HM Alpha Hotels & Resorts•San Diego, CA

About The Position

The Barista / Coffee Shop Attendant enhances the guest experience by preparing and serving specialty coffee drinks, offering exceptional customer service, and promoting merchandise in the gift shop. This role plays a key part in maintaining a welcoming atmosphere, driving sales, and upholding operational standards. HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE Greet guests and provide information about available food, beverages, merchandise, and hotel amenities. Prepare specialty coffee drinks following established recipes and operate coffee shop equipment safely and correctly. Maintain cleanliness and organization in the coffee shop, including equipment, displays, and floors, according to SOPs. Restock and refresh merchandise and food displays to ensure an inviting presentation. Open and close the coffee shop on time, following proper setup and closing procedures. Process all sales through the Micros system, ensuring accurate cash handling and adherence to accounting procedures. Monitor inventory levels, communicate restocking needs, and assist management with ordering. Secure all cash and deposits per hotel and company policies. Comply with all company policies, procedures, and service standards. Perform other duties as assigned by leadership. Other duties as asssigned.

Requirements

Strong customer service and interpersonal communication skills.
Ability to multitask in a busy café environment.
Attention to detail in beverage preparation, merchandising, and cash handling.
Reliability and punctuality in opening/closing procedures.
Proactive approach to cleanliness, presentation, and inventory management.
High School Diploma or equivalent required.
Successful completion of a background check is required prior to employment.

Nice To Haves

3–6 months of related café or barista experience preferred.
Retail and/or customer service experience preferred.
Experience with cash handling and point-of-sale systems a plus.

Responsibilities

Greet guests and provide information about available food, beverages, merchandise, and hotel amenities.
Prepare specialty coffee drinks following established recipes and operate coffee shop equipment safely and correctly.
Maintain cleanliness and organization in the coffee shop, including equipment, displays, and floors, according to SOPs.
Restock and refresh merchandise and food displays to ensure an inviting presentation.
Open and close the coffee shop on time, following proper setup and closing procedures.
Process all sales through the Micros system, ensuring accurate cash handling and adherence to accounting procedures.
Monitor inventory levels, communicate restocking needs, and assist management with ordering.
Secure all cash and deposits per hotel and company policies.
Comply with all company policies, procedures, and service standards.
Perform other duties as assigned by leadership.