Supervisor, Closing Operations

Doma Technology LLC

18h • Remote

About The Position

Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.
The Supervisor, Closing Operations manages the performance & efficiency of individual contributors within a single function. They stay close to day-to-day production and provide immediate support with file-level tasks escalations, and associate needs. They own duties where attention to detail and identifying trends will be critical to drive a great employee experience and operational efficiency. They are developing their coaching, team-building, people management, and leadership skills.

Requirements

• 2-5 years experience within national escrow closing functions
• 1+ years experience in a management role
• Mastery of a title production system – Resware preferred
• Excellent phone, email, and face-to-face communication skills
• Excellent teamwork skills; works well with all colleagues across multiple areas of the business
• Data-driven experience interpreting performance dashboards
• Experience executing operational improvements based on performance metrics
• Comfort with continuous professional development; possesses a growth mindset
• Demonstrated ability to uphold company core values

Responsibilities

• Directly supervises a team of individual contributor associates.
• Performs duties related to people management (timecard approvals, performance management, etc).
• Oversees day-to-day workflows, supports with file-level interventions; and provides individual support on files.
• Monitors the queues and assesses for any risks, stepping in to cover any anticipated gaps or failures in workflow.
• Executes operational improvements quickly and efficiently based on performance metrics.
• Provides consistent production-level updates to Senior Supervisor and Manager.
• Supports with file-level escalations and provides updates to appropriate leadership.
• Accountable for the achievement of performance goals for their direct reports.
• Conducts regular 1:1s with their direct reports.
• Provides coaching and individualized support to team members.
• Is a critical stakeholder in recruiting and hiring top level talent; works closely with the recruiting team to provide a seamless candidate experience that represents the values of the company.
• Fosters a team experience that manifests the company's cultural values.
• Is a voice and advocate for the company culture; strives to create a great place to work for all employees.

Benefits

• We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
• 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
• Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment
• Health Savings Account (HSA)
• 401K with company match program
• Short-Term & Long-Term Disability
• Supplemental Life and AD&D Insurance
• Critical Illness, Injury and Hospital Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed