Supervisor, Clinical Services

Duke Careers•Durham, NC

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. General Description of the Job Class The Supervisor, Clinical Services, provides leadership and oversight for the Behavioral Health Triage to ensure the delivery of high-quality patient care and effective team performance. This role is responsible for developing patient care pathways, escalation processes, training programs, and operational workflows. The position fosters collaboration with internal and external stakeholders and ensures compliance with all applicable regulations. The Behavioral Health Triage Team is a multidisciplinary team that is responsible for behavioral health care coordination and crisis response for DUHS ambulatory services.

Requirements

Work requires completion of an accredited Bachelor's degree in a clinical field such as Nursing, Social Work, Physical Therapy, Occupational Therapy, Speech Therapy, or a related field.
Work requires a minimum of four years of clinical experience, including supervisory experience in home health care.
Professional Licensure or registration in a clinical field is required.
LCSW or LCMHC required.
Leadership and team management
Strategic planning and process development
Regulatory compliance and quality assurance
Communication and stakeholder engagement
Problem-solving and decision-making

Nice To Haves

Master’s degree in a clinical field, such as Social Work or a related discipline, preferred.
Five years of clinical experience, including supervisory experience.
Knowledge of Behavioral Health Crisis Systems preferred
First Examiner Certificate preferred.

Responsibilities

Supervise and coordinate multidisciplinary team including clinical staff to ensure quality patient care and adherence to departments goals.
Establish and maintain escalation pathways and accountability structures for clinical and operational processes.
Ensure compliance with Medicare, Medicaid, and Joint Commission (JCAHO) standards; maintain current knowledge of regulatory requirements.
Develop and implement patient pathway algorithms to standardize care delivery and improve outcomes.
Monitor adherence to care pathways, processes and resource utilization.
Design and implement processes and functions for multidisciplinary teams, ensuring seamless collaboration across disciplines.
Facilitate interdisciplinary communication and team meetings to support coordinated care.
Lead the development of training programs for clinical and non-clinical staff.
Responsible for hiring, onboarding, and training new team members, ensuring competency and integration into workflows.
Conduct performance evaluations and implement improvement plans as needed.
Collaborate with internal and external stakeholders, including other health system departments and community organizations, to enhance patient care and service delivery.
Act as a liaison with community stakeholders to strengthen partnerships and support patient needs.
Coordinate staffing patterns to meet team and geographic coverage needs; manage referrals to ensure timely patient care.
Collect and analyze staff productivity data to inform operational decisions.
Perform related duties incidental to the work described herein.