Clinical Services Supervisor

Planned Parenthood of Southwestern Oregon•Medford, OR

About The Position

The Clinical Services Supervisor is responsible for fostering a high-performing, equitable, mission-driven workforce through effective leadership for licensed staff, collaboration and support for the clinical leadership team, and quality health care for patients.

Requirements

Current Oregon licensure as a nurse practitioner, certified nurse midwife or physician’s assistant.
At least two (2) years’ leadership experience in a clinical setting.
Current American Heart Association Basic Life Support (BLS) certification.
Required to obtain ACLS certification within 6 weeks of hire.
Effective verbal and written communication skills.
Strong interpersonal skills and ability to collaborate effectively.
Ability to foster and contribute to a healthy team environment.
Ability to multitask and stay organized in a demanding work environment.
Strong analytical and decision-making skills with ability to take initiative.
Effective stress management skills and adapts well to change.
Travel may be required on short notice to provide clinical coverage when clinicians are out sick or unavailable.
Routine travel is expected and flexibility in scheduling is essential.
Must reside within a reasonable commuting distance from primary health center.

Nice To Haves

Previous experience providing reproductive and sexual health care including abortion services, ultrasound, LARC, STI, and other family planning services.
Familiar with health center funding sources, billing systems and medical coding.
Demonstrated proficiency with Personal Computers (PCs), Microsoft Suite, Internet applications, and electronic health records.
Ability to maintain accurate documentation in medical records and consistent compliance on chart audits.

Responsibilities

Works approximately 40% of the time (typically 1 - 2 days per week) providing direct patient care in the health center, and dependent on organizational priorities.
Responsible for assessing, planning, and administering health care which is individualized to the patient and consistent with the Medical Standards and Guidelines of PPFA and PPSO.
Ensure health center doors stay open by providing coverage for licensed staff on an as needed basis.
Participates in health center efforts to achieve established goals for productivity.
Adheres to affiliate policies on professionalism, wait time in health center and on the phone, and the system for addressing patient complaints.
Establishes and maintains positive working relationships with other providers who constitute our referral network.
Leads by example—modeling trauma-informed care, accountability, and collaborative practice in alignment with PPSO’s values and mission.
Participates in the hiring, onboarding, and ongoing training of clinical team members in collaboration with the clinical leadership team.
Conducts medical skills proficiency appraisals for clinicians. Follows up with retraining and/or disciplinary action from these, and routine audits, as indicated.
Supports Health Center Managers’ evaluations of licensed staff to achieve adherence to MS&Gs, sustained productivity, and customer service standards, and financial solvency of PPSO.
Assists in training licensed and non-licensed staff members on new/updated guidelines or health center processes.
Provides day-to-day clinical consultation support to health center clinicians, health center managers, RNs.
Conducts regular 1:1s and performance reviews with centralized follow up team; supports professional development through coaching, observation, and feedback; and assures adequate scheduling for centralized follow up team for shifts.
Serves as a clinical resource and escalation point for complex patient care decisions, supporting real-time problem solving and reinforcing a culture of clinical excellence.
Partners with the Health Center Manager and/or Patient Services Director to maintain appropriate staffing, ensure efficient clinical workflows, and foster a cohesive team environment.
Supports the maintenance of RN Standing Orders and Standard Operating Procedures, with consultation and oversight from the Medical Director.
Generates timely and accurate documentation as required by established protocol.
Coordinates with Quality and Risk Management team to review and follow up on clinical incident reports; develops, implements, and evaluates action plans related to clinical incidents.
Coordinates with Patient Services Operations Leadership to assist in efforts to achieve health center and affiliate goals for clinical productivity and revenue cycle.
Collaborates with clinical leadership to supervise, coach, and support all licensed staff, ensuring consistent clinical quality, adherence to scope of practice and alignment with PPSO organizational standards of care.
Partners with the Patient Services training team to ensure licensed staff receive appropriate onboarding, ongoing training and competency support including identifying training needs and reinforcing best practices in clinical care for all patient services staff.
Assists in assuring CLIA, OSHA, state and local regulations are implemented and in compliance.
Assists in reviewing and updating PPSO policies and procedures to maintain alignment with PPFA Medical Standards & Guidelines (MS&G) and PPSO’s operational priorities.
Early adapter of expanded services, with a twofold purpose of supporting increased access to more specialized services, as well as privileging APCs in these services, as indicated.
Facilitates cross-program sharing of information, feedback, and updated protocols to ensure streamlined patient care and experience between the centralized follow up team and in-clinic team.
Delivers services in a manner that provides objectivity and supports the entirety of services provided by Planned Parenthood of Southwestern Oregon.
Participate and engage in DEIB initiatives.