Supervisor, Clinical Care Support Specialist Teams

Medica • Minnetonka, MN

10d • Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. This Supervisor will oversee two teams of Administrative Support Specialists who provide Care Coordination referral support and administrative support to our department of Care Coordinators, in addition to providing member customer service support. Medica’s Supervisor is responsible for managing teams of care coordination support specialists for the provision of care coordination services for State Public Programs and other Medica members. The majority of members will be from our Care Coordination Products (MSHO, MSC+, ISNBC and SNBC) within State Public Programs and the Government division. In addition, this leader will partner with our Clinical Care Manager in the implementation and evaluation of Medica Care System care coordination services, implement improvement opportunities and manage corrective active plans as needed.

Requirements

• RN Diploma or Degree in Nursing (Associates or Bachelors) + a minimum of 2 years’ experience in community based services, OR Bachelor's degree in Social Work + a minimum of 1-2+ years of community based services
• 5+ years clinical experience
• 1-2+ years supervisory experience of professional staff, including employees who are home office or located remotely; informal leadership that has included coaching and mentorship will also be considered
• Active, unrestricted RN OR SW License in the state of MN
• Excellent customer service skills and proven team building skills
• Excellent computer skills and ability to leverage technology to lead remote teams
• High degree of initiative and ability to work independently, and within a group
• Ability to plan, organize and prioritize work effectively, including the flexibility to accommodate frequent changes
• Strong problem solving skills
• Consultant skills to articulate business needs and translate to quality programs that result in targeted staff competencies
• Strong leadership skills
• Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

Nice To Haves

• Required MnCHOICES Certified Assessor Training (MNCAT) preferred or ability to obtain within 21 days of employment
• Public Health Certification preferred, however not required

Responsibilities

• oversee two teams of Administrative Support Specialists who provide Care Coordination referral support and administrative support to our department of Care Coordinators, in addition to providing member customer service support
• managing teams of care coordination support specialists for the provision of care coordination services for State Public Programs and other Medica members
• partner with our Clinical Care Manager in the implementation and evaluation of Medica Care System care coordination services, implement improvement opportunities and manage corrective active plans as needed

Benefits

• In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level