Clinical Support Specialist

Chimes•Exton, PA

22h•$17•Onsite

About The Position

In this role, you’ll be a key part of helping clients access the services they need. You’ll handle referrals, schedule evaluations, support prescribers, and keep client records organized and compliant — all while providing friendly, reliable support to both clients and staff.

Requirements

Education: High school diploma or equivalent
Experience: At least one year in a medical, mental health, or professional office setting with customer service and data entry responsibilities
Licenses/Certifications: None required
Clearances: Child Abuse, Criminal Background Check, and Medicaid/Medicare Exclusion verification

Responsibilities

Process all incoming referrals quickly and accurately, including verifying insurance eligibility
Input and manage referral information within the electronic health record system
Ensure referral information is transmitted promptly to the appropriate team or service
Process payments related to record releases and ensure accurate documentation of all transactions.
Manage the release of client treatment records to law offices, disability firms, and behavioral health agencies while strictly adhering to HIPAA guidelines
Communicate professionally with external partners throughout the medical record release process to ensure timely and accurate information exchange
Maintain a detailed tracking spreadsheet for all record requests in alignment with recordâkeeping protocols
Support prescribers and clinical staff as needed
Maintain client records throughout their lifecycle—from data entry and release of information to archiving
Provide friendly, professional assistance to clients both in person and over the phone