Clinical Support Specialist

Cleveland Clinic

3d • Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Clinician Support Specialist, you will provide initial and ongoing training and support to clinicians for the adoption and optimal use of the electronic medical record (EMR). You will utilize Epic tools and clinical workflows to deliver in-person and remote “at-the-elbow” assistance, serving as a subject matter expert for new providers. This role offers top-tier support, including onboarding new clinicians, providing ongoing guidance to existing staff, collaborating with project teams on initiatives such as AI, and delivering high-level live help desk assistance. A caregiver in this role works Monday through Friday from 8:00 a.m. – 4:30 p.m., with some schedule flexibility. Occasional weekend coverage is required approximately three to four times per year. This position requires up to 50% travel within Northeast Ohio. A caregiver who excels in this role will: Provide support to clinicians in mastering the optimal use and the maximum utilization of the EMR, including knowledge of the use of applications that work in conjunction with the EMR to manage patient’s care. Provide clinician training and support in the classroom, in person at the elbow, or virtually online, in department meetings, in groups and one-on-one; ensuring both the baseline knowledge of EMR use, specific EMR workflow knowledge, changes to existing workflows, and knowledge on new features as they are released. Serve as primary contact for learning about clinician’s EMR usability challenges, assisting with EMR workflow knowledge and EMR troubleshooting and EMR workflow issue resolution. Identify opportunities for improvement in workflows and work with the ITD teams that design these improvements and the operational teams that implement them to enhance our use of the EMR

Requirements

• Bachelor's degree and three years of experience in a clinical setting, preferably in a multi-entity health care system OR Master’s Degree and two years of experience OR Associate’s Degree and five years of experience OR High School Diploma/GED or equivalent and seven years of experience
• Experience typically supported by license in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT)
• Strong clinical background and knowledge of patient care setting and clinical practice
• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date

Nice To Haves

• Clinical license in RN, LPN, Medical Assistant, Physical Therapist, or Respiratory Therapist
• Experience with clinical information systems or computerized physician order management
• Experience in education/training or human resources development
• Nursing experience preferred but other diagnostic and therapeutic experience acceptable
• Previous experience with Epic or another electronic medical record

Responsibilities

• Provide support to clinicians in mastering the optimal use and the maximum utilization of the EMR, including knowledge of the use of applications that work in conjunction with the EMR to manage patient’s care.
• Provide clinician training and support in the classroom, in person at the elbow, or virtually online, in department meetings, in groups and one-on-one; ensuring both the baseline knowledge of EMR use, specific EMR workflow knowledge, changes to existing workflows, and knowledge on new features as they are released.
• Serve as primary contact for learning about clinician’s EMR usability challenges, assisting with EMR workflow knowledge and EMR troubleshooting and EMR workflow issue resolution.
• Identify opportunities for improvement in workflows and work with the ITD teams that design these improvements and the operational teams that implement them to enhance our use of the EMR

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level