Supervisor Clinic

CommonSpirit Health•The Woodlands, TX

About The Position

The Supervisor Clinic assists the Practice Manager with general supervision, direction, and support of the daily operations of the clinic in accordance with established policies, procedures and standards. In the absence of the Manager, the supervisor has oversight of clinic operations. Coordinates clinic activities and schedules personnel to ensure efficiency and quality service is delivered within all sections of the clinic. Provides workflow and support to the clinical staff, assists the manager with identifying operational issues, and provides guidance for resolution. Works with individual clinic management and medical staff, to evaluate, monitor and enforce clinic specific protocols, procedures and objectives; maintains compliance with federal/state regulations and standards. Ensures charging/ reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team. Serves as the point of contact for patient and external customer complaints. Investigates and reconciles complaints relating to practice operations. Monitors the payroll system to help control employee time management. May also be responsible for directly evaluating and disciplining staff members. Assists the Practice Manager to facilitate training of new hires, reoccurring training, and other training initiatives. Participates with the clinic management in pre-employment interviews and makes recommendations regarding hiring. May also be responsible for hiring positions in area of responsibility. Monitors utilization of staff and supplies in assigned areas, and recommends appropriate adjustments to stay within budget guidelines while constantly improving the quality of health care. Monitors compliance with policies, implements plans and recommends revisions as needed. Monitors and maintains licensure certification requirements for assigned staff.

Requirements

High School Diploma/GED
3 years related experience in a clinic/physician office required

Nice To Haves

Specialized or technical training from a college or technical school for coding, medical assistant or Coding Certification preferred

Responsibilities

Assists the Practice Manager with general supervision, direction, and support of the daily operations of the clinic
Oversight of clinic operations in the absence of the Manager
Coordinates clinic activities and schedules personnel
Provides workflow and support to the clinical staff
Assists the manager with identifying operational issues, and provides guidance for resolution
Works with individual clinic management and medical staff, to evaluate, monitor and enforce clinic specific protocols, procedures and objectives
Maintains compliance with federal/state regulations and standards
Ensures charging/ reimbursement changes are integrated into every level of clinic operations
Serves as the point of contact for patient and external customer complaints
Investigates and reconciles complaints relating to practice operations
Monitors the payroll system to help control employee time management
May also be responsible for directly evaluating and disciplining staff members
Assists the Practice Manager to facilitate training of new hires, reoccurring training, and other training initiatives
Participates with the clinic management in pre-employment interviews and makes recommendations regarding hiring
May also be responsible for hiring positions in area of responsibility
Monitors utilization of staff and supplies in assigned areas, and recommends appropriate adjustments to stay within budget guidelines
Monitors compliance with policies, implements plans and recommends revisions as needed
Monitors and maintains licensure certification requirements for assigned staff
Supervises day-to-day clinic operations in the absence of the practice manager.