Supervisor - Clinic Support Specialists

University of MN Physicians•Minneapolis, MN

13d•Onsite

About The Position

Why M Physicians? Regardless of role, we recognize that every member of our team is vital! The Supervisor Clinic Support Specialist serves as a role model for the Clinic Support Specialist team by providing exemplary service to patients, staff, providers and referring clinics. The supervisor will hire and supervise team members and, will assist with record collection when needed and implement required learnings, and procedures for a team of 25 plus. The CSS Supervisor will support team members by overseeing training for all medical record retrieval and organization, right fax management, mail and other administrative tasks as assigned. The CSS Supervisor will have responsibility for the assessing and reporting out on standard work of the clinic support specialists and deploying team resources where necessary. The CSS supervisor will serve as liaison to clinic staff, providers, and leadership.

Requirements

Post high school education in a medical field
1 year supervisory experience or 3-5 years experiences in scheduling or medical records position
Working Knowledge of Epic and Excel

Responsibilities

Provides leadership and mentoring to team members.
Trains new and current staff members.
Provides performance reviews to staff.
Helps trouble shoot workflow issues that arise for Clinic Support Specialists team members.
Keeps leaders up-to-date with any issues and status of standard work.
Attends leader huddles and clinic huddles when needed to provide communication to the care team.
Knows current status of workflow and workload and reports to leadership.
Attends meetings as requested.
Leads team meetings for the Clinic Support Specialists
Collaborates with team engagement.
Responsible for assigning team assignments, team schedule, and assuring all areas are covered during absences.
Establishes and manages clear goals and performance expectations.
Serves as the content expert to Clinic Support Specialist.
Ability to cover work in all clinic areas when necessary.
Coaches team leads to take responsibility to be accountable for the team.
Work with clinic leaders to improve current workflows.
Assist with additional operational related projects.
Maintain and build team FTE structures to accommodate various clinics.
Establishes and fosters a culture of engagement consistent with the organization’s values.
Fosters positive working relationships between team, clinical leaders and providers/physicians.
Communicates effectively with a variety of audiences.
Provides consistent, accurate, relevant and timely communication.
Drives continuous improvement for employee satisfaction and engagement.