Supervisor - Client Support

Maine Medical Center • Scarborough, ME

91d

About The Position

Provides day to day supervision to the Client Support Representatives for both operations and human resources management. Accountable for scheduling and work distribution. Provides training, technical direction, develops, monitors, and takes appropriate action to improve overall departmental quality, as outlined by performance standards. Provides training for remote clients and continual training and professional development for Client Support Representatives. Ensures training and competency assessments are completed. May perform follow up on PRBLM's and critical call backs as needed.

Requirements

• High School Diploma/GED or Associate's Degree preferred.
• 1 years of experience as Client Support Representative required, previous Lead or Supervisor experience preferred.
• Proficiency in Word, Excel, PowerPoint required
• Proficiency in customer service skills, handling high volume of client phone calls.

Nice To Haves

• Associate's Degree
• previous Lead or Supervisor experience

Responsibilities

• Provides day to day supervision to the Client Support Representatives for both operations and human resources management.
• Accountable for scheduling and work distribution.
• Provides training, technical direction, develops, monitors, and takes appropriate action to improve overall departmental quality, as outlined by performance standards.
• Provides training for remote clients and continual training and professional development for Client Support Representatives.
• Ensures training and competency assessments are completed.
• May perform follow up on PRBLM's and critical call backs as needed.

Benefits

• paid parental leave
• a flexible work policy
• student loan assistance
• training and education
• well-being resources for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees