Supervisor, Client Services

24 Hour Home Care - Corporate Division • El Segundo, CA

2h • $29 - $32 • Hybrid

About The Position

The Supervisor, Client Services leads the Authorizations team to ensure accurate, timely, and compliant processing of authorizations and reauthorizations. This role oversees daily workflows, monitors utilization and expiration risks, manages escalations, and ensures adherence to service level agreements. The Supervisor partners cross-functionally to improve processing speed, accuracy, and quality while fostering a high-performing, people-first team environment.
This is a hybrid position, coming into the El Segundo office 1x per month.

Requirements

• 3+ years of experience in authorization processing, utilization management, or healthcare operations
• 1+ year of people leadership or team lead experience
• Strong understanding of authorization lifecycles, reauthorizations, and utilization tracking
• Experience managing high-volume workloads and escalations
• Experience working with reporting tools and operational data
• Strong analytical and problem-solving abilities
• Attention to detail and organizational discipline
• Effective cross-functional communication and collaboration
• Leadership and team development capability
• Process improvement mindset and quality control focus

Nice To Haves

• Experience with Salesforce or case management systems preferred
• Basic to intermediate Excel proficiency

Responsibilities

• Oversee daily authorization entry, updates, and maintenance to ensure accuracy and compliance with Regional Center requirements
• Monitor authorized hours utilization and proactively address expirations, underuse, overuse, and reauthorization risks
• Serve as escalation point for complex authorization issues and ensure timely resolution
• Supervise and develop Authorization Coordinators through coaching, workload management, and performance monitoring
• Conduct audits and reconciliations to maintain quality control and compliance with established SOPs and standards
• Identify workflow inefficiencies and implement process improvements in partnership with leadership
• Collaborate with Billing, Care Hours Management, Accounting, Payroll, DS Operations, and Community Partnerships to resolve authorization impacts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed