Supervisor, Client Service Representative
About The Position
We are seeking an independent, professional individual who has demonstrated strong leadership skills to be a Client Service Representative Supervisor. You will play a key role in providing leadership to a group of Client Service Representatives with responsibilities including assigning, monitoring, and assessing work. Your proven communication skills will allow you to thoroughly explain licensing policies and procedures to customers. Just as important are your strong analytical and problem-solving abilities to assist you in accurately determining if requirements for driver's licenses renewals, duplicates, BC Service Cards and BCID cards have been met. You support an environment of continuous improvement by embedding Operational Excellence tools such as process confirming and coaching employees to their fullest potential.
Requirements
- knowledge of the acts, regulations, policies, procedures and guidelines related to licensing to process transactions and respond to anomalies
- proven experience handling cash in a fast-paced, transactional environment is required
Nice To Haves
- Previous supervisory experience is considered a strong asset
Responsibilities
- providing leadership to a group of Client Service Representatives
- assigning, monitoring, and assessing work
- thoroughly explain licensing policies and procedures to customers
- accurately determining if requirements for driver's licenses renewals, duplicates, BC Service Cards and BCID cards have been met
- embedding Operational Excellence tools such as process confirming and coaching employees to their fullest potential
Benefits
- competitive salary
- comprehensive benefits
- collaborative work environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
