Supervisor, Client Data Support

Allied Solutions LLC•Carmel, IN

3d•Onsite

About The Position

The Client Data Support Supervisor is responsible for managing the day-to-day work and tasks of the IS Ops Data File Analysts and the IS Ops Data File Coordinators. The Supervisor oversees and prioritizes their direct reports’ day-to-day workload and availability, making decisions both independently and in coordination with the Manager of Client Data Support. The Supervisor is also responsible for growing and developing the skills of their team. Job Duties and Responsibilities: Lead and Mentor Lead a team of technical professionals, assign workloads, and set priorities for team members. Mentor Analysts and Coordinators Participate in system enhancements as requested Maintain adequate staffing for the department including hiring and termination of employees Ensure adequate and proper documentation of all team tasks Oversees efficiency of direct reports Prepare and deliver performance reviews Maintain open communication with the team and management Create training and motivational tools and resources Provides guidance to employees pertaining to performance and procedures Provides ongoing feedback, guidance, and support to employees and managers Holds weekly one on one sessions with direct reports Escalations Reports any issues with Allied’s insurance tracking system Leads and participates in testing of system changes and enhancements Lead on the more complex lender implementations and issues. Assists manager and other departments with special projects Administrative Duties Works with manager to establish suitable goals, action plans, and timelines for employees Responsible for updating Workday for pay increases, title changes, PTO, etc. for direct reports Qualifications (Education, Experience, Certifications & KSA): A bachelor’s degree, or equivalent combination of education and experience, is required. Field of Study: Technical Field 3 – 4 years of related work experience 2 years of leadership experience Experience with employee supervision and mentoring. Ability to pay strong attention to detail Excellent prioritization skills Outstanding skills in Microsoft Word, Excel, and PowerPoint The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Requirements

A bachelor’s degree, or equivalent combination of education and experience, is required.
Field of Study: Technical Field
3 – 4 years of related work experience
2 years of leadership experience
Experience with employee supervision and mentoring.
Ability to pay strong attention to detail
Excellent prioritization skills
Outstanding skills in Microsoft Word, Excel, and PowerPoint

Responsibilities

Lead a team of technical professionals, assign workloads, and set priorities for team members.
Mentor Analysts and Coordinators
Participate in system enhancements as requested
Maintain adequate staffing for the department including hiring and termination of employees
Ensure adequate and proper documentation of all team tasks
Oversees efficiency of direct reports
Prepare and deliver performance reviews
Maintain open communication with the team and management
Create training and motivational tools and resources
Provides guidance to employees pertaining to performance and procedures
Provides ongoing feedback, guidance, and support to employees and managers
Holds weekly one on one sessions with direct reports
Reports any issues with Allied’s insurance tracking system
Leads and participates in testing of system changes and enhancements
Lead on the more complex lender implementations and issues.
Assists manager and other departments with special projects
Works with manager to establish suitable goals, action plans, and timelines for employees
Responsible for updating Workday for pay increases, title changes, PTO, etc. for direct reports