Supervisor, Clerical Services

Wichita Public Schools•Wichita, KS

About The Position

Lead and coordinate districtwide support for school-based clerical operations by supervising clerical services staff, facilitating training and onboarding, and ensuring consistent implementation of district business and operational procedures.

Requirements

Knowledge of district policies and procedures, and systems
Knowledge of best practices for onboarding and training
Skill in supervising and developing staff, including providing focused customer feedback and performance evaluation
Skill in coordinating across multiple schools and departments
Skill in analyzing large data sets
Ability to develop collaborative relationships with district leaders, building principals, and clerical staff
Ability to organize, prioritize and manage multiple projects and operational needs
Ability to maintain confidentiality of student, personnel, and financial information
Ability to work effectively in a fast-paced environment while maintaining high levels of accuracy and attention to detail.
A High School degree or GED is required
A valid driver's license and reliable transportation is required

Nice To Haves

Bachelor's degree preferred
Three years of WPS experience preferred
One to two years of supervisory experience preferred

Responsibilities

Supervise the district's clerical services team and provide leadership, direction, and performance manage to ensure high quality service to schools
Coordinate the onboarding process for new school-based clerical staff, ensuring employees are prepared to perform responsibilities related to student enrollment, nutrition services, transportation, financial operations, and other operational functions
Partner with district leaders and school principals to support hiring, placement, and retention of clerical staff
Deploy roving administrative staff to support high-needs buildings and coordinate short-term coverage to maintain continuity of school operations
Provide technical guidance and problem solving on district business and operational procedures
Develop and implement internal training programs for clerical staff in collaboration with district departments, including coordinating 3 scheduled clerical in-service events per year
Coordinate interim clerical training and courses
Lead the coordination of centralized enrollment events
Monitor student data to ensure compliance with policies and procedures, providing support and training where needed
Facilitate communication between central office departments and school based clerical staff
Evaluate current clerical processes and recommend improvements to increase efficiency, effectiveness, and consistency
Coordinate interim Clerical training and courses, utilizing Canvas learning management system to create and manage digital learning content
Assists with additional duties as assigned by supervisor.