Supervisor, Case Management - Los Alamitos - FT - Days

University of California, Irvine•Los Alamitos, CA

About The Position

Position Summary: The Supervisor, Case Management is responsible for the direct frontline supervision, daily workflow coordination, and operational oversight of case management coworkers within the assigned facility or service area. The incumbent is accountable for ensuring the timely and effective delivery of case management services in alignment with departmental policies, clinical standards, and all applicable regulatory and accreditation requirements, including The Joint Commission, Centers for Medicare and Medicaid Services, and applicable state and federal regulations. This role serves as the primary operational resource for case management coworkers during the assigned shift or designated area of coverage, and is responsible for the appropriate assignment of coworkers based on demonstrated competency, patient care needs, and operational demand. The Supervisor supports the onboarding, orientation, and ongoing training of case management coworkers, conducts competency monitoring, delivers real-time coaching and feedback, and initiates corrective action as warranted in alignment with organizational policy. The incumbent identifies and resolves operational, staffing, and patient care issues in a timely manner, escalates complex concerns to the Manager, and actively participates in quality, safety, and performance improvement activities. This position exercises independent judgment in managing the day-to-day supervision of assigned case management coworkers and the operational activities of the designated units, areas, or shifts.

Requirements

Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties
Must possess complete understanding of acuity levels for specific patient population
Must demonstrate customer service skills appropriate to the job
Must be willing to work a flexible schedule, including weekends, and on call after hours as needed
Minimum 3 years of Case Management experience
Familiarity of Joint Commission, CMS, CDPH and CCS requirements
Excellent written and verbal communication skills in English
Demonstrated leadership, interpersonal skills, and ability to communicate with varied levels of customer audiences
Demonstrated leadership skills/experience
Demonstrated experience and ability to build effective working relationships and to represent the department effectively in order to accomplish goals
Current California RN license
Computer literacy and proficiency
Bachelors’ degree in relevant field or the equivalent combination of education and experience
All external candidates must have a Bachelor of Science in Nursing
Ability to manage multiple concurrent projects and maintain a work pace appropriate to the workload
Ability to facilitate and lead interdisciplinary rounds
Ability to establish and maintain effective working relationships across the Health System
Registered Nurse

Nice To Haves

Knowledge of University policies and procedures
Knowledge of California Children's Services benefits authorization process (CCS)
CCM, ACM or Case Management credentialing
Bilingual skills

Responsibilities

direct frontline supervision
daily workflow coordination
operational oversight of case management coworkers
ensuring the timely and effective delivery of case management services
appropriate assignment of coworkers based on demonstrated competency, patient care needs, and operational demand
supports the onboarding, orientation, and ongoing training of case management coworkers
conducts competency monitoring
delivers real-time coaching and feedback
initiates corrective action as warranted in alignment with organizational policy
identifies and resolves operational, staffing, and patient care issues
escalates complex concerns to the Manager
actively participates in quality, safety, and performance improvement activities
managing the day-to-day supervision of assigned case management coworkers and the operational activities of the designated units, areas, or shifts