Supervisor, Cargo (ILM) Part Time

MODERN AVIATION INC•Wilmington, NC

1d•$25 - $25

About The Position

As the successful candidate, you will – Lead and support a team of Cargo Handler’s, setting the standard for professionalism and service excellence. Coordinate scheduled operations, delegate tasks effectively, and resolve challenges, in real time, to ensure smooth and efficient cargo handling. Collaborate closely with the leadership team to respond promptly to customer inquiries and service requests, while escalating any issues to the appropriate team member. You are excited about this opportunity because you will – Monitor performance of the ground handling team members Meet, greet, and welcome passengers, and flight crews, of customer aircraft that arrive on the aircraft parking ramp Operate heavy equipment such as belt loaders, k-loaders, deice trucks, etc. Build, load, and secure LD7 (and other ULD, Unit Load Device) containers in accordance with airline or customer load plans Stage, sort, and label cargo for build-up or break-down activities Ensure cargo security and conduct dangerous goods and hazardous material checks (Class 6 & 10) Verify airway bills, manifests, and cargo documentation for accuracy Marshal aircraft in and out of position Follow TSA, FAA, IS-BAH, DOT and OSHA regulation and safety protocols Escort customer vehicles on and off the airfield when necessary Support flight crews with any service needs they may require including baggage and transportation assistance, once passengers are taken care of Direct the flight crews to the terminal for placing any fuel or service orders Help the flight crews with all of their operational needs during departure preparation Follow up to ensure all fuel and service orders for departures have been completed so the aircraft can depart on time Load and offload luggage from the baggage carts, transportation vehicles, and aircraft Partner with fellow teammates where applicable when not servicing the customer Thank the customers for their business and visit, welcome them back to visit again Champion improving best practices to provide excellent customer service Assume additional responsibilities, to support Modern Aviation’s evolving business objectives

Requirements

Be well organized, ensuring smooth and efficient operations throughout your shift
Be able to multi-task effectively, handling various responsibilities with confidence
Possess strong communication skills—written, verbal, and radio—to keep everyone informed and coordinated
Understand the phonetic alphabet and aviation acronyms, enabling clear and accurate communication in a fast-paced environment
Maintain positive working relationships with teammates, contributing to a collaborative and supportive team culture
Bring customer service and/or line service experience that enhances the client experience and operational excellence
Be ready to learn and apply safety procedures, recognizing and responding to potential hazards on the airfield
Be comfortable learning and using various computer software and Point of Sale systems to support daily operations
Thrive under pressure, staying calm and focused in dynamic situations
Be capable of making sound operational decisions when necessary, ensuring safety and efficiency
Previous supervisory experience preferred
A high school diploma or GED
Prior aviation, warehouse, cargo, and/or ramp experience is preferred
Familiarity with Unit Load Devices (ULDs) a plus
Knowledge of IATA and ICAO regulations preferred
Must possess a valid driver's license and be able to pass an airport security background check
Ability to read, write, and understand the English language
Capability to pass a background check and drug screen
Flexible availability — may include nights, weekends, and holidays based on flight schedules

Nice To Haves

An associate degree in aviation/business related field is preferred

Responsibilities

Lead and support a team of Cargo Handler’s, setting the standard for professionalism and service excellence.
Coordinate scheduled operations, delegate tasks effectively, and resolve challenges, in real time, to ensure smooth and efficient cargo handling.
Collaborate closely with the leadership team to respond promptly to customer inquiries and service requests, while escalating any issues to the appropriate team member.
Monitor performance of the ground handling team members
Meet, greet, and welcome passengers, and flight crews, of customer aircraft that arrive on the aircraft parking ramp
Operate heavy equipment such as belt loaders, k-loaders, deice trucks, etc.
Build, load, and secure LD7 (and other ULD, Unit Load Device) containers in accordance with airline or customer load plans
Stage, sort, and label cargo for build-up or break-down activities
Ensure cargo security and conduct dangerous goods and hazardous material checks (Class 6 & 10)
Verify airway bills, manifests, and cargo documentation for accuracy
Marshal aircraft in and out of position
Follow TSA, FAA, IS-BAH, DOT and OSHA regulation and safety protocols
Escort customer vehicles on and off the airfield when necessary
Support flight crews with any service needs they may require including baggage and transportation assistance, once passengers are taken care of
Direct the flight crews to the terminal for placing any fuel or service orders
Help the flight crews with all of their operational needs during departure preparation
Follow up to ensure all fuel and service orders for departures have been completed so the aircraft can depart on time
Load and offload luggage from the baggage carts, transportation vehicles, and aircraft
Partner with fellow teammates where applicable when not servicing the customer
Thank the customers for their business and visit, welcome them back to visit again
Champion improving best practices to provide excellent customer service
Assume additional responsibilities, to support Modern Aviation’s evolving business objectives