Supervisor, Career Center

C2 GPS—Workforce Solutions Greater Dallas•Irving, TX

About The Position

JOB SUMMARY: The Career Center Supervisor (CCS) oversees the workforce activities of the career center while ensuring compliance with workforce program requirements. The CCS is responsible for the appropriate use of workforce resources and materials for the benefit of the customers. ESSENTIAL FUNCTIONS Manages the daily operations of the Career Center and related workforce programs. Informs Manager of customer flow and recommends allocation of staff to ensure appropriate and timely provision of services. Analyzes performance data to provide process and service delivery improvements to meet performance measures and benchmarks. Assesses staff for professional development and provides training to achieve high standards of customer service. Performs other related duties as assigned. COMPANY OVERVIEW: C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.” Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes: Health Insurance (with no cost options for employee only plans) Wellness Reimbursement Generous Paid Time Off Paid Parental Leave 401(K) with 6% Employer Match Dental Vision Life Insurance Short and Long Term Disability Pet Insurance EEO/AA C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications

Requirements

Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
Knowledge of effective case management and counseling.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Can effectively handle or resolve stressful or challenging situations with difficult customers.
Is sensitive to customer needs and feelings and demonstrates concern for others.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills.
Ability to analyze and interpret information and data and provide relevant feedback for action.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
Associates or Undergraduate degree in a relevant field of study required.
Three (3) years of relevant experience, to include one (1) year of supervisory experience.
Additional relevant experience may be considered in lieu of required education.
Valid driver’s license and proof of insurance with good driving record.
Ability to relocate within the service delivery area.

Nice To Haves

Bilingual in English and Spanish strongly preferred.

Responsibilities

Manages the daily operations of the Career Center and related workforce programs.
Informs Manager of customer flow and recommends allocation of staff to ensure appropriate and timely provision of services.
Analyzes performance data to provide process and service delivery improvements to meet performance measures and benchmarks.
Assesses staff for professional development and provides training to achieve high standards of customer service.
Performs other related duties as assigned.